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TierPoint, LLC Operations Technician I in Dallas, Texas

The Operations Technician I require basic technical skills and capabilities. The ability to organize technical tasks, as well as the ability to develop a detail oriented technical problem-solving approach. This position requires someone who can identify issues independently and resolve issues with little to no supervision. A strong customer service background and experience dealing with customers is a must. General assignments will include, but are not limited to: entry-level technical tasks, cabinet prep, stock handling, racking servers, cable pulling and termination, cleaning, working around HVAC and electrical equipment and organizational tasks.

  • Provides high quality, consistent, efficient and accurate work for internal and external customer service surrounding the Company values

  • Assemble/build hardware to meet client/service order specifications

  • Test in-stock hardware to determine functional status

  • Run diagnostic suites on Dell, Sun and HP servers

  • Build servers using approved OS images via Ghost, Kick-start, or Windows Deployment Services

  • Assist in the installation, racking, and cabling of equipment

  • Run, terminate, and test cables

  • Assist in customer environment set-up, equipment installation, and equipment moves.

  • Demonstrate proficiency with operations applications: e-mail, IRC, MS Office, etc.

  • Equipment monitoring

  • General understanding of TCP/IP principles

  • User level experience with at least one server Operating System

  • Provide remote hands and eyes support for customer issues/concerns

  • General knowledge of computer system hardware setup and troubleshooting skills

  • Ability to inspect and troubleshoot issues in and around electrical, mechanical and life safety equipment

  • Ability to react to alarms and escalate any and all issues through escalation procedures

  • Monitor data center environmental and network systems for alarms and troubleshoot under guidance of Data Center Manager

  • Provide security oversight and administration based on company standards through security control program

  • Perform routine physical inspections for alarm identification and operational issues based on building and equipment checklists

  • Continually learn and train on duties and procedures

  • Follow all safety guidelines and best practices

  • Proactively manage ticket queue for timely request response and completion

  • Shipping and Receiving functions

  • Assist Lead Operations Technician and/or Data Center Manager with other facility related tasks

  • Other duties/responsibilities as assigned by the Lead Operations Technician or Data Center Manager

  • Associate’s degree, or equivalent experience and two years working experience in a customer service/help desk environment and IT-related certifications.

  • General knowledge of TCP/IP.

  • Through understanding of LAN and WAN technology.

  • Previous cabling experience (Copper/Coax/Fiber preferred.)

  • Must be able to work around electrical and mechanical equipment to take readings.

  • Must demonstrate personal motivation and enthusiasm.

  • Values continuous learning and self-improvement.

  • Previous customer interaction experience.

  • Must possess problem solving abilities for complex problems.

  • A detailed base of technical knowledge regarding mainframe and PC hardware, operating systems, networks and communications protocols desired.

  • Ability to make decisions with strong processing skills.

  • Strong written and verbal communication skills; must communicate effectively and in a professional manner.

  • Able to handle multiple tasks, manage priorities, and remain professional at all times.

  • Able to identify and resolve issues effectively.

  • Must have the ability to distinguish low impact from high impact problems with little direction.

  • Able to understand complex solutions and relay effectively to customers.

  • Must have a high degree of accuracy and attention to detail.

  • Intermediate PC/Internet literacy.

  • Previous experience with a ticketing system.

  • Must possess strong interpersonal techniques, is positive, pleasant, respectful and customer focused.

  • Must have courteous and efficient telephone manner.

  • Must be available to work all shifts.

  • Adequate professional experience and knowledge to perform Job Responsibilities

  • Excellent verbal, written, and interpersonal skills

  • Ability to prioritize and organize effectively

  • Ability to work on multiple projects simultaneously

  • Ability to work both independently and with others

  • Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines

  • Proficiency in using MS Office Suite and Windows-based computer applications

  • Proficiency in Service Now computer application

  • Must be able to implement Method of Procedures (MOP) for equipment maintenance

  • Experience and knowledge of Windows and Linux based servers

  • Ability to differentiate between colors

  • Ability to use small hand tools

  • Must be able to lift objects over one’s head

  • Ability to use a ladder to work in elevated areas

Working Conditions

  • Office environment

  • Data center environment – sensitive computer equipment and complex power/cooling systems

ID: 2022-2136

Department: 100 - Operations: COGS

External Company Name: Tierpoint

External Company URL:

Street: 3004 Irving Blvd