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Abbott Customer Service Representative in Darra, Australia

We have an exciting opportunity for two (2) proactive and enthusiastic Customer Service Representatives to join our Abbott Rapid Diagnostics (ARDx) Customer Support Team based in Darra, Queensland .

This is a 6-month fixed-term contract opportunity.

Reporting to the Distribution Manager , this role would suit someone that loves interacting with people and problem solving to ensure a high delivery of customer service.

In this customer centric role, you will be responsible for completing day to day supply chain tasks including:

  • Processing customer orders for domestic and international customers

  • Informing customers about order status, backorders, unexpected delays, part shipments and product issues

  • Handling inbound product enquiries, quotes, product returns and managing complaints

  • Analysing and resolving escalated customer issues

  • Liaising with transport companies including domestic couriers and freight forwarders

  • Maintaining customer pricing and standing orders

  • Data entry, credit and invoice management

  • Assisting the Sales and Marketing teams with stock management, customer order enquiries and maintaining the customer database

  • Providing outstanding assistance and advice to external and internal customers

  • Building strong relationships between the distribution site and other areas of Abbott, suppliers and customers

Who we’re looking for:

  • A high degree of independence and interpersonal skills

  • Attention to detail when dealing with complex customer orders

  • Experience with conflict resolution

  • Competency in business software e.g. MRP systems, CRM systems and MS Office

  • Strong communication skills

  • Ability to build and maintain customer relationships

  • Experience with QAD (Mfg-Pro) is highly desirable

  • Exposure to international markets including pacific islands will be adventitious

Due to the inherent requirements of the role, the preferred candidate must provide proof of full COVID-19 vaccination before commencement and maintain their vaccination status.

What we offer you?

  • Wellness Programs

  • Professional and Personal development opportunities

  • Being part of an organisation reputed to be a World’s Top Employer recognised for our workplace culture that values healthy living, diversity and equal opportunity

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

Abbott is committed to building a diverse workforce that values diversity across gender, age, culture, disability and lifestyle.

In order to be eligible to work for Abbott in Australia or New Zealand, you must hold current working rights with no restrictions, for the respective country applicable.

We ask that recruiters respect our internal recruitment process and PSA panel, and refrain from contacting us, or referring candidates to this role.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com

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