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Job Number: R0193890 Help Desk Specialist Key Role: Provides in-depth support and leads problem solving and implementation efforts for specific technology products or applications. Applies specific functional and general industry knowledge. Develops or contributes solutions to a variety of problems of moderate scope and complexity. Works independently with some guidance and may review or guide activities of junior employees. Basic Qualifications: Experience with user account creation, user password resets, and active directory group policies Knowledge of DNS, DHCP, System certificate creation Ability to work in a collaborative environment fielding user question and help requests TS/SCI clearance HS diploma or GED CompTIA Security+ Certification Additional Qualifications: Experience with VMware Knowledge of basic networking concepts Ability to rapidly move between tasks Bachelor's degree Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required. Create Your Career: Grow With Us Your growth matters to us-that's why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms. A Place Where You Belong Diverse perspectives cultivate collective ingenuity. means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you'll build your community in no time. Support Your Well-Being Our includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we'll support you as you pursue a balanced, fulfilling life-at work and at home. Your Candidate Journey At Booz Allen, we know our people are what propel us forward, and we value relationships most of all. so you'll know what to expect as we forge a connection with you during your journey as a candidate with us. Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $49,800.00 to $102,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date. Work Model Our people-first culture prioritizes the benefits of flexibility and collabo