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Job Description
Job Title: Branch Manager
Reporting to: Regional Manager
Classification: Full Time
Status: Exempt
Summary
The Branch Manager’s primary responsibility is to direct the day-to-day activities of a Pine facility in order to deliver outstanding customer service, and exceptional equipment quality, and achieve/exceed rental and sales revenue targets. Demonstrate strong leadership skills while managing branch operational processes and procedures, equipment rentals, and create a safe work environment through solid decision-making
Primary Responsibilities
Hire, train, and develop staff to ensure all functions are performed competently and efficiently set clear expectations for performance, and evaluate results
Manage and coach team members for success and empower them to make good business decisions
Engage in staff activities and hold staff accountable for delivering results
Create a professional workplace and model acceptable behavior
Demonstrate Pine Core Values in all actions and decisions (Loyalty, Respect, Accountability, Expectations, and Performance)
Ensure all health and safety procedures are followed and create a safety culture within the site based on education, organization/housekeeping, PPE requirements
Maintain an efficient, clean, and organized branch
Ensure all equipment meets Pine quality standards
Confirm that customers are receiving clean, calibrated, and working equipment
Follow operations workflow procedures from the order through delivery and returns through invoicing
Maximize equipment utilization
Confirm compliance with all company state and federal policies and procedures
Support other locations with equipment or other services
Be the primary after-hours contact for the location
Ensure excellent customer experience through each key touchpoint
Deliver exemplary service and quality products
Monitor and lead proactive customer satisfaction efforts
Partner with other departments as internal customers to achieve goals
Resolve any discrepancies that impact customer satisfaction
Ensure rental and sales revenue goals are achieved
Follow up on new and expanded business opportunities
Focus on customer retention methods
Perform other duties, as assigned or required
Positions to Oversee
Customer Service Representative
Technician
Driver
Shipping / Receiving Clerk
Warehouse Supervisor
Other positions, as determined
Knowledge, Skills, Core Competencies
Knowledge and experience in the equipment rental industry highly preferred
Two years of environmental and/or NDT/NDE industry experience preferred
Clean driving record
Analytical thinker with a solution orientation
Emotional Intelligence
Profit and loss experience a strong plus
Proactive approach with a high sense of urgency to succeed
Excellent written and verbal communication skills
Effective leadership, motivational, and organizational skills
Education/Experience
Bachelor's Degree preferred; Associate's degree plus eight to ten years experience in operations or 5+ years in an operations role accepted instead of a degree.
Environment
This is a safety-sensitive position. Fast-paced office and warehouse environment with some field travel by car or air for meetings, pieces of training, and customer visits.
Essential Functions
This position is 30% sedentary and 70% active and may include activities such as walking, standing, bending, stretching, and climbing (ladder). Must be able to lift to 50 lbs. assisted or unassisted and requires the ability to drive a Pine vehicle.
Pine Environmental Services reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment
Pine Environmental Services believes in the growth and development of a diverse workforce. EOE/M/F/D/V