Title: IT Site Support Administrator
Location: United States-Texas-Deer Park
Other Locations:
Description
Contribute. Grow. Lead...with OxyChem. Looking for a challenge? Desire to achieve your true potential? OxyChem is a growing, action-oriented, safety driven chemical manufacturing company continually striving to be the best in the business while staying focused on environmental protection. The secret to our success has and will continue to be our people.
Occidental Chemical Corporation (OxyChem) is a leading North American manufacturer of polyvinyl chloride (PVC) resins, chlorine and caustic soda – key building blocks for a variety of indispensable products such as plastics, pharmaceuticals and water treatment chemicals. Other OxyChem products include caustic potash, chlorinated organics, sodium silicates, chlorinated isocyanurates and calcium chloride. OxyChem's market position is among the top three producers in the United States for the principal products it manufactures and markets. Based in Dallas, Texas, the company has manufacturing facilities in the U.S., Canada and Latin America.
In a fast-paced industry that demands precision, we create a supportive workplace where the safety and well-being of our employees are paramount. We are committed to rewarding top performers, offering very competitive pay and benefits, and providing tremendous career development opportunities. We are looking for an experienced and self-motivated individual to fill the position of IT Site Support Administrator at our Deer Park Caustic plant located in Deer Park, Texas.
A successful candidate will ultimately be responsible for:
- Providing primary in-person / remote support to staff in resolving incidents, fulfilling requests, and implementing approved changes for IT services at the local OxyChem plants and administrative sites (Deer Park / La Porte / Pasadena). This includes daily onsite core work hours and occasional after hours and weekend support and travel between sites using company vehicles.
- Providing secondary support for other US & Canada OxyChem manufacturing sites and headquarters (Dallas) with potential for travel up to one work week at a time, 2-4 times annually, to provide backup on-site support and assist with new staff setup.
- Core desktop support duties include but are not limited to imaging and setting up user laptops/desktop machines, performing software installation, monitors and peripherals installation, IT equipment relocation, managing asset inventory, and troubleshooting Microsoft Windows operating system and Office product issues, desktop phone support, Oxy mobile app installation support.
- Other duties include setup and support for non-desktop devices such as tablets and field laptops, hands-on assistance with networking and server equipment and fundamental communications / networking cabling support, Xerox printer/plotter troubleshooting and support, Audio/Visual support for conference rooms, IT equipment salvaging and retirement, application support, and end user training.
- Adherence to all Oxy safety standards and complete all in-person and online required staff training as assigned by management and human resources.
- Ensure protection and secure storage of the IT environment and the health and safety of our employees, customers, and the communities in which we operate and/or transport our products, as our highest priority.
- Ensure all incidents, requests and changes are entered and managed in the ServiceNow ticketing system and work with outsourced service desk staff as appropriate for service needs.
- Ability to lift up to 50 pounds; climb ladders and stairs; walking, bending, stooping is required. Must be able to work in confined spaces as needed and the ability to crawl under furniture to make computer connections.
Qualifications
Required Qualifications:
- 4-year bachelor’s degree from an accredited college or university in an IT discipline with min 2 years professional IT experience or 5 years of professional IT experience w/o degree required.
- Experienced / knowledgeable in:
- Computer imaging process, networking hardware and cabling fundamentals, and telecommunications
- Installing printer, peripheral and option cards hardware.
- Troubleshooting and resolving desktop hardware, Windows OS, applications, audio / visual, printing, and network issues
- IT asset inventorying and user desktop setup best practices
- High proficiency with Microsoft applications (such as Windows operating systems, Word, Excel, PowerPoint and Outlook)
- Service and team-oriented mindset to work with IT colleagues to provide positive, quality experiences to valued business users and ability to handle ambiguity and shifting priorities.
- Strong written and verbal communication skills with ability to communicate effectively at all levels of a major corporation.
- Excellent prioritization, organization, decision-making and time-management skills.
- Motivated to work independently and effectively with minimal supervision and with onsite and remote colleagues to collaborate on workload balancing and execution.
- Ability to work overtime/weekends as required and be on call to respond to off-hours business requests.
- Must have a class C driver’s license to operate company vehicles for travel to other Oxy locations.
- Must be able to wear Personal Protective Equipment including the use of an escape respirator and be able to respond to visual and audible alarms.
Desired Qualification:
- Microsoft certified (or certifications pending) and/or experience support setting up related communication devices preferred.
- iOS experience and/or Networking programming experience a plus
Relocation will not be provided.
Occidental does not offer sponsorship of employment-based nonimmigrant visa petitions for this role.
Occidental is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, marital status, political preference, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Recruitment Fraud
It has come to our attention various individuals and/or organizations are contacting people falsely pretending to recruit on behalf of Oxy. Please be aware that these recruiting scams and communications do no originate nor are they associated with our recruitment process.
Oxy does not charge a fee at any stage of the recruiting process. We will never:
Ask you to pay for applications, interviews, meetings, processing, training or for any other fees
Use recruiting or placement agencies that charge candidates an advance fee of any kind or
Request personal information such as passport and bank account details at an early stage of our recruitment process.
We recommend against responding to unsolicited business propositions or offers from people you don’t know. Do not disclose your personal or financial details. If you believe you have been the victim of a recruiting scam, please contact your local police department.
