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https://illinoisjoblink.illinois.gov/jobs/11840390
About us:
AAAHC advocates for the provision of high-quality health care through
the development and adoption of nationally recognized standards. We
provide a valuable survey experience founded on a peer-based,
educational approach to onsite review. The AAAHC Certificate of
Accreditation demonstrates an organizations commitment to providing
safe, high-quality services to its patientsevery day of the 1,095-day
accreditation cycle.
Our work environment includes:
- Hybrid work schedule - in office Monday-Wednesday
- Brand new, modern office setting
- Complimentary snacks in the office
- 37.5 hour work week
- Growth opportunities
- Wellness programs
About the Role:
Reporting to the Manager, Accreditation Services, the Account
Representative is responsible for the execution of daily operations to
ensure timely delivery of accreditation services from application review
and completion through to accreditation decision and reporting and
providing ongoing client engagement throughout the accreditation cycle
to ensure client continuous compliance to AAAHC standards. This role
requires high-level customer service to clients and surveyors through
delivery of account management activities. This role also requires the
ability to multi-task and learn technical health care Standards.
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Primary Duties &Responsibilities:
- Manage the client accreditation/certification account management
process for new and renewal clients.
- Review incoming client applications for completeness to ensure
accurate scoping and surveyor assignment; follow-up with clients on
clarifications and requests for additional application information.
- Develop and maintain working knowledge of Standards interpretation,
operational processes and accreditation policies to be able to
address client questions. Includes full AAAHC program portfolio.
- Where necessary, collaborate with manager on determining onsite
survey scope (days/surveyors needed).
- Analyze Surveyor reports to ensure completeness and no evaluation
conflicts among Standards compliance ratings, and to clarify any
questions that may impact the accreditation/certification decision.
Process an accreditation/certification decision for Accreditation
Committee/Work Group consideration.
- Collaborate with Scheduling coordinators to ensure timely
survey/surveyor match and scheduling.
- Process significant organizational changes and follow-up action as
necessary including requests for additional information.
- Generate reports to external bodies summarizing accreditation
decisions and findings.
- Comply with accreditation policies, effectively utilize AAAHC
systems, and deliver work within timeframes required to fulfill
turnaround time, volume, and quality commitments and expectations.
- Respond to, triage and escalate client information requests and
standards interpretation questions as necessary. Ensure quality
client service through standards interpretation, report analysis,
and policy compliance.
- Implement and maintain timeline/action plans on assigned projects
and adhere to deadlines, managing day-to-day projects and decision
making. Projects may include participation in development and review
of forms, flowcharts and process design to improve operational
performance, and User Acceptance Testing (UAT) on new and enhanced
systems.
- Propose individual goals, work on action plans, and monitor progress
toward approved goals. Identify goal shortfalls and develop
corresponding strategies to remedy.
- Responsibilities include both accreditation and certification
programs.
QUALIFICATIONS:
Minimum Qualifications and Job-specific Competencies Required
- Bachelors Degree or equivalent work experience demonstrating
necessary skills
- Excellent verbal and written communication skills
- Attention to detail with a focus on quality and results
- Ability to multi-task with demonstrated effective time management
- Customer service orientation
- Microsoft Office Proficient (i.e., WORD, EXCEL, PowerPoint)
Preferred Qualifications
- Customer Service work experience
- Knowledge of health care service industry
Excellent Benefits Including:
At AAAHC, we prioritize attracting talented individuals who embody our
core values of collaboration/communication, accountability, respect, and
excellence. We understand the significance of balancing personal life
with work commitments and hence offer a comprehensive benefits package
to support our team. Our offerings include:\
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A robust health benefits package with generously subsidized medical
insurance, including FSA and HSA options, complemented by dental and
