Consulting
Business Analyst - Service Operations
Job ID: 87929
Who You'll Work With
As a member of McKinsey's world-class Operations practice you will be
responsible for blending strategic thinking with hands-on implementation,
advising on developing and defining operational strategies to help our clients
around the world solve their most critical problems.
Service Operations is a growing service line with deep functional expertise
implementing holistic transformation including Customer Experience/Service
Design, Frontline & Field Operations, Service Factory Operations,
Corporate Business Functions, and Customer Care with cross-cutting
foundation capabilities (e.g., Lean expertise; IT enablement;
Performance transformation) to deliver significant and sustainable cost
impact. We provide a unique set of tools and techniques to help clients
identify opportunities for improvement and implement recommendations in
support of our client's business objectives.
What You'll Do
You'll work in teams of typically 3-5 consultants, playing an active role
in all aspects of the client engagement.
This includes gathering and analyzing information, formulating and testing
hypotheses, and developing and communicating recommendations. You'll also
have the opportunity to present results to client management and implement
recommendations in collaboration with client team members.
You'll gain new skills and build on the strengths you bring to the firm.
Business Analysts receive exceptional training as well as frequent coaching
and mentoring from colleagues on their teams. This support includes a Partner
from Operations that is assigned to you to help guide your career as well as
several weeks of formal training in your first two years as a Business
Analyst. Additionally, you'll receive guidance and support from your local
office in the selection of client projects, helping you to develop your
skills and build your network.
Following your BA tenure, assuming good performance, you will move into a
post-graduate school role. Some BAs will take advantage of the opportunity to
get outside experience through a secondment (externship) with a private
sector or social sector client with the firm's support. Others may choose to
pursue graduate school with support from the firm.
Qualifications
Bachelors degree with record of academic achievement
2+ year of post-graduate work experience with a distinctive record of
achievement and impact
Experience in at least two of the following: process optimization in service
industries, customer experience, frontline & sales transformation,
field service, customer care, business support functions
Demonstrated experience in successfully leading a
transformational/capability building activity within a service operations
environment
Industry experience with a service industries such as retail, telecom,
banking, media, etc.
Willingness to travel up to 80%
FOR U.S. APPLICANTS: McKinsey & Company is an Equal
Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without
regard to sex, gender
identity, sexual orientation, race, color, religion, national
origin, disability, protected Veteran
status, age, or any other characteristic protected by applicable law.
Certain US jurisdictions require McKinsey & Company to include a reasonable
estimate of the salary or hourly range for this role.
For new joiners for this role in the United States, including all office
locations where the job may be performed, a reasonable estimated range
is $112,000 - $112,000 -to help you understand what you can expect.
This reflects our best estimate of the lowest to highest
[salary/hourly wages] for this role at the time of this posting,
ensuring you have a clear picture right from the start, though it's important
to remember that actual salaries may vary. Factors like your office
location, your unique blend of experienc and skills, and our current
organizational needs all play a part in determining the final figure. Certain
roles are also eligible for bonuses, subject to McKinsey's discretion
and based on factors such as individual and/or organizational performance.
Additionally, we provide a comprehensive benefits package that reflects our
commitment to the wellness of our colleagues and their families.
This includes medical, dental and vision coverage, telemedicine
services, life, accident and disability insurance, parental leave and
family planning benefits, caregiving resources, a generous retirement
program, financial guidance, and paid time off.
FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity
employer. For additional details
regarding our global EEO policy and diversity initiatives, please visit our
McKinsey Careers and
Diversity & Inclusion sites.
Job Skill Group - CSS Pre-Associate
Job Skill Code - BA - Business Analyst
Function - Operations
Industry -
Post to LinkedIn - Yes
Posted to LinkedIn Date - Wed Jul 07 00:00:00 GMT 2021
LinkedIn Posting City - Chicago
LinkedIn Posting State/Province - Illinois
LinkedIn Posting Country - United States
LinkedIn Job Title - Business Analyst - Service Operations
LinkedIn Function - Consulting