Implementation
Business Process Consultant - McKinsey Implementation
Job ID: 88385
Who You'll Work With
You'll be working with McKinsey Implementation - a rapidly growing
capability for our firm - in one of our offices in North America. As a member
of MI, you'll work closely with our client project teams, providing
end-to-end support to ensure the clients are able to deliver and sustain the
full benefits of McKinsey's recommended change in their business.
Service Operations is a rapidly growing service line with deep expertise in
operations within service industries and service functions such as sales,
business support functions and customer care. Blending strategic thinking with
hands-on practicality, our team of consultants and experts work to develop
and implement strategies that solve our clients' most critical problems on a
global scale. Our team acts as the trusted advisor to senior leaders and help
change mindsets and model behaviors while guiding an organization and its
leaders through change and implementation to achieve sustainability of their
programs.
What You'll Do
You will engage at a deep level across our clients' businesses, working in
small McKinsey teams, but often working with many clients, to build the
capabilities, systems, and processes needed to deliver bottom-line results
with an aim to ensure those results will be sustained. Our work is about
coaching and delivering lasting outcomes.
You will help clients build capabilities in delivery and execution, both
during an active project and continuing after our consultants have shared
their recommendations. Your primary long-term projects will be closely related
to our traditional projects and will provide clients with decisive support in
the introduction and implementation of strategic consulting concepts in
Service Operations.
You'll act as an expert in implementing holistic transformation including
customer experience/service design, frontline & field operations process
improvement, corporate business function optimization, and/or customer
care with cross-cutting foundation capabilities to deliver significant and
sustainable cost impact. We provide a unique set of tools and techniques to
help clients identify opportunities for improvement and implement
recommendations in support of our client's business objectives.
Qualifications
Undergraduate degree required, master's degree in engineering,
business, operations or related disciplines preferred
7+ years of relevant experience that includes a progressive career
trajectory, outstanding professional achievement and impact preferably with
large, multi-national companies/organizations
Experience in at least two of the following: Lean Management in service
industries; customer experience; frontline & sales process
transformation; field service or customer care process transformation;
business support function transformation or process implementation
Demonstrated experience successfully leading a transformational/capability
building activity within a service environment such as retail, telecom,
banking, travel and transport, hospitality, financial services etc.
Highly capable problem solver, able to work on complex problems requiring
strong analytical, conceptual and quantitative ability
Proven record of leadership in a professional setting
Ability to work collaboratively in a team and create an inclusive environment
with people at all levels of an organization
Willingness to travel up to 80%
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FOR U.S. APPLICANTS: McKinsey & Company is an Equal
Opportunity/Affirmative Action employer. All qualified applicants will
receive consideration for employment without regard to sex, gender
identity, sexual orientation, race, color, religion, national
origin, disability, protected Veteran status, age, or any other
characteristic protected by applicable law.
Certain US jurisdictions require McKinsey & Company to include a re sonable
estimate of the salary or hourly range for this role.
For new joiners for this role in the United States, including all office
locations where the job may be performed, a reasonable estimated range
is $192,000 - $192,000 -to help you understand what you can expect.
This reflects our best estimate of the lowest to highest
[salary/hourly wages] for this role at the time of this posting,
ensuring you have a clear picture right from the start, though it's important
to remember that actual salaries may vary. Factors like your office
location, your unique blend of experience and skills, start date and our
current
organizational needs all play a part in determining the final figure. Certain
roles are also eligible for bonuses, subject to McKinsey's discretion
and based on factors such as individual and/or organizational performance.
Additionally, we provide a comprehensive benefits package that reflects our
commitment to the wellness of our colleagues and their families.
This includes medical, mental health, dental and vision coverage,
telemedicine services, life, accident and disability insurance, parental
leave and family planning benefits, caregiving resources, a generous
retirement contributions program, financial guidance,
and paid time off.
FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity
employer. For additional details
regarding our global EEO policy and diversity initiatives, please visit our
McKinsey Careers and
Diversity & Inclusion sites.
Job Skill Group - CSS Associate
Job Skill Code - SIC - Senior Implementation Coach