Spanning from Cardiovascular Units to Women's Health Centers, Emergency
Rooms and Radiology Departments, Ultrasound is one of the most varied
imaging modalities in all of healthcare. Because of this, Siemens Customer
Service Engineers (CSEs) play a vital role in ensuring that sonographers
can provide consistent, high-level care to patients in every part of a
medical facility. Our professional CSEs do this using a mix technical
expertise and top-notch customer service to keep Siemens Ultrasound equipment
operating at our high standards for function and image quality.
Do you want to join us in helping to fight the world's most threatening
diseases and enabling access to care for more people around the world? At
Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone.
Everywhere. We offer you a flexible and dynamic environment with opportunities
to go beyond your comfort zone in order to grow personally and professionally.
Sound interesting? Then come and join our global team as a Customer Service
Engineer.
Our global team: We are a team of 66,000 highly dedicated employees across
more than 70 countries passionately pushing the boundaries of what's
possible in healthcare to help improve people's lives around the world. As a
leader in the industry, we aspire to create better outcomes and experiences
for patients no matter where they live or what health issues they are facing.
Our portfolio, spanning from in-vitro and in-vivo diagnostics to
image-guided therapy and innovative cancer care, is crucial for clinical
decision-making and treatment pathways.
Our culture: We are part of an incredible community of scientists,
clinicians, developers, researchers, professionals, and skilled
specialists pushing the boundaries of what's possible, to improve
people's lives around the world. We embrace a culture of inclusivity in
which the power and potential of every individual can be unleashed. We spark
ideas that lead to positive impact and continued success. Check our Careers
Site at https://www.siemens-healthineers.com/en-us/careers .
This is a role well suited to an ambitious professional, looking for the
next step in their career. As a Customer Service Engineer I, you will be
responsible for:
- Building and sustaining strong partnerships with your customers through the
effective use of both technical expertise and interpersonal skills.
- Serve as the company's primary customer facing technical representative
while working in collaboration with biomedical engineers and other senior
staff members in a hospital or clinical environment.
- Ownership of customer relationships with the goal of upholding a high level
of satisfaction with optimum service delivery.
- Work closely with clinical and sales partners best manage and grow your
install base.
- Troubleshoot and resolve both hardware and software issues with ultrasound
equipment, either remotely or at a customer site.
- Manage installation, modification, and preventive maintenance calls to
ensure customer equipment operates at a high standard.
- Work with Regional Service Director to achieve individual goals and targets
for the region.
- Ensure all work, and equipment adhere to all state and federal regulatory
requirements.
- Required to submit any documentation required to remain in compliance with
serviceable repairs.
Maintaining a clean driving record in compliance with company fleet vehicle
policies.
This position may suit you best if you fit the description below, and would
like to do develop those skills in your career with Healthineers:
Background maintaining electronic equipment, either in or out of a
healthcare environment.
- Knowledge of MS Office software like Word, PowerPoint, Excel, and Outlook.
- Desire to work with our latest technology and learn about new software and
hardware solutions.
- Passion to deliver customer centric solutions.
- Requires someone to work well without supe vision, be a self-starter and
can independently manage their time/schedule.
Willingness to travel and flexibility, for both day to day work and
required company training.
Required skills to have for the success of this role:
Associate degree in electronics or equivalent combination of education and
experience; BSEE/BSEET/BSME/BSMET preferred.
- Knowledge of computers and networking; PC competency to include
utilization of Microsoft Office Suite products.
- Ability to understand and apply electronic, mechanical, and networking
theory to install, diagnose, and repair equipment, including knowledge
and use of all necessary tools and test equipment.
- Ability to understand and utilize technical vocabulary to perform tasks
according to either verbal or written instructions.
- Expertise in troubleshooting, diagnosing, and solving complex technical
issues.
- Strong customer service skills through clear verbal communication with
customers that explains the diagnosis of the event of the CSEs.
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- Wide degree of creativity, leadership, and latitude is expected.
- Ability to complete multiple tasks with minimal direction.
- Ability to work professionally with all levels of hospital organization
staff.
- Excellent organizational, time management, written and verbal
communication skills.
Ability to travel >75% of the time.
Additional desired skills include:
High attention to detail.
- Ability to organize and prioritize tasks resulting in consistent
productivity.