For over 100 years, the Dumb Friends League has been working to end pet
homelessness and animal suffering by providing a strong and steadfast voice
for those who cannot speak for themselves. As the largest community-based
animal welfare organization in the region, we care for more than 20,000
homeless pets and horses each year at our four facilities and are a national
model in animal welfare. This opportunity is located at our Leslie A Malone
Center in Denver.
Purpose of Position: Provide exceptional customer service to our patrons,
ensuring a smooth and orderly flow of patients through the hospital. This
position works directly with underserved community members and their pets to
provide high quality, affordable veterinary care for sick and injured pets.
Responsibilities
Set a positive tone for each visit by greeting patrons and pets in a
professional and friendly manner.
Ensure patron check-in and discharge processes are smooth and efficient.
Manage shelter calendar by accurately scheduling, confirming, and
canceling appointments.
Answer phone calls professionally, courteously and in a timely manner.
Accurately enter patron payments and create end-of-day reports.
Prepare, update and maintain patient and client records.
Assist with educating patrons on basic shelter and veterinary information and
procedures.
Manage front desk along with lobby cleaning and maintenance.
Maintain front desk equipment and supplies.
Contribute to and lead initiatives to improve processes and procedures.
Provide training to other employees that assist in front desk shifts.
Gather basic veterinary history of patient and relay accurate information to
support staff.
Answer and handle incoming phone calls and route calls as needed.
Provide general information and answer questions about the League's programs
and services.
Perform administrative tasks such as data entry to update patron and animal
records.
Work directly with and provide oversight to volunteers. Train as needed.
Counsel patrons through end-of-life decisions. This includes making referrals
for low-cost veterinary clinics when appropriate, cultivating conversations
around behavior and medical concerns, and reviewing cremation and memorial
options.
People Care
People are the key to fulfilling our mission. Making internal and external
patrons and their needs a primary focus is expected in all situations. This
position interacts with and collaborates with employees at all levels of the
organization. Communication occurs through face to face, telephone, and
electronic interactions and may also include contact with League business
partners. Communication and contact must be clear, understandable,
cooperative, professional and respectful in all circumstances. Employees are
expected to actively support a positive team environment, directly address
conflict, and appropriately express concerns.
Competencies
Competencies are work behaviors and expectations necessary for successful job
performance. They encompass knowledge, skills, abilities, attitudes,
and actions.
Organizational competencies apply to all jobs at the League; position
competencies are specific to this position.
Organizational Competencies
Accountability
Flexibility
Leadership
Teamwork
Attention to Detail
Initiative
Managing Resources
Technical Expertise
Decision Making
Integrity
Results Oriented
Time Management
Position Competencies
Analytical Thinking
Communication Skills
Conflict Management
Full Time Benefits - Please visit our website for a comprehensive list of
all offered benefits.
Benefits (medical, dental, and vision)
Flexible spending accounts
League-paid Life and Short-Term Disability Insurance
Sabbatical
Paid Sick Time
Paid Time Off (PTO)
Holiday Pay
401(k)
And more!
Schedule: 10 hour shifts, 4 days a week. Weekend availability required.
Compensation: $20.00 - $20.90 per hour +$1 per hour language
differential (star ing pay commensurate with market, experience, and equity)
Work Conditions and Physical Requirements