Company Overview
At Motorola Solutions, we're guided by a shared purpose - helping people
be their best in the moments that matter - and we live up to our purpose every
day by solving for safer. Because people can only be their best when they not
only feel safe, but are safe. We're solving for safer by building the best
possible technologies across every part of our safety and security ecosystem.
That's mission-critical communications devices and networks, AI-powered
video security & access control and the ability to unite voice, video and
data in a single command center view. We're solving for safer by connecting
public safety agencies and enterprises, enabling the collaboration that's
critical to connect those in need with those who can help. The work we do here
matters.Department OverviewEnvysion, now a Motorola Solutions company, is
a leading provider of enterprise video security and business analytics
solutions for the quick-service restaurant and retail industries. Envysion's
cloud-based solution integrates video systems with sales data to proactively
identify potentially fraudulent transactions and optimize operations without
the need to monitor hours of video footage.Job Description
As a Customer Success Manager and trusted business partner, you will be
responsible for monitoring and engaging our clients to ensure a successful
partnership. Your responsibilities will include but are not limited to the
following:
Responsibilities:
Ensure regular communication with client contacts on key accounts; provide
strategies to optimize utilization, adoption, analytics and ROI.
Provide initial training for new users, as well as on-going training for
existing users.
Upsell features to support ongoing customer adoption and utilization towards
success criteria.
Provide feedback to product team and management concerning response to
products and services.
Provide insight on customers' needs to internal teams on a regular basis;
represent customers' views, requirements and experience throughout the
organization.
Increase product utilization and expanding Envysion's footprint through user
adoption.
Work closely with internal company stakeholders, sharing customer
information and escalating issues as required.
Communicate goals and results upwards, across and to team members to ensure
standards are met and customer success is achieved.
Ensure customers are successfully using the Envysion application by
understanding their business objectives and recommending strategies to achieve
those goals.
Qualifications:
Bachelor's degree preferred.
3+ years of experience with customer facing activities.
5+ years of experience in a customer success environment.
Prior hardware and SaaS customer success experience desired.
Salesforce experience strongly preferred.
Prior work experience in a similar role including managing projects,
timelines, customer relations, and contracts.
Strong executive presence and presentation skills.
Understanding of accounting principles is a plus.
Travel is anticipated 25% of the time with consecutive-day travel as a
possibility. This includes but is not limited to: Denver, Dallas or Chicago.
The target base salary for this position is $75,000 to $85,000 USD
with the opportunity for additional compensation.
Accepting applications between April 10th and June 10th, 2024.
#LI-KF2Basic Requirements
3+ years of experience in Customer Success Management
Legal authorization to work in the U.S. indefinitely is required. Employer
work permit sponsorship is not available for this position.Travel
Requirements10-25%Relocation ProvidedNonePosition TypeExperiencedReferral
Payment PlanYes
Our U.S.Benefitsinclude:
Incentive Bonus Plans
Medical, Dental, Visionbenefits
401K with Company Match
9 Paid Holidays
GenerousPaidTime Off Packages
Employee Stock Purchase Plan
PaidParental & Family Leave
and more!
EEO Statement