Customer Success Manager, Remote, Colorado
Are you passionate about stopping bad things from happening to good
organizations? At Mimecast, we do just that but in Customer Success, we
strive to make things even better for our customers.
We are looking for a highly driven and motivated individual who is passionate
about building strong customer relationships and providing a best-in-class
experience. In this role, you will be a trusted advisor and advocate for
your customer base. Customer Success Managers will assist directly with
Mimecast product adoption and optimization, contributing to increased
customer retention rates and reducing churn risk.
What You'll Do
Building strong external partnerships with your customer base to help
pro-actively mitigate the risk of churn
Collaborating internally with a wide variety of departments
Develop a technical understanding of our core product suite and assist
customers with adoption and feature utilization
Managing proactive and reactive communications
Participating in risk-mitigation activities alongside your Customer
Development Manager
What You'll Bring
4-year degree preferred
3-5 year's work experience in a relevant role with at least 1-2 years
managing mid-market level accounts, preferably in a security focused SaaS
organization.
Strong customer, partner and market orientation in software and subscription
services
SAAS company experience in cybersecurity space is preferred
Experience working with multiple levels of customer stakeholders - technical
admins, c-level executives, legal, and compliance teams
Great communication skills - verbal and written, ability to communicate
clearly and effectively
Ability to collaborate and plan strategically with sales counterparts to
directly assist and contribute to NRR and D&C
Ability to travel up to 25%
What We Bring
Joining as a Customer Success Manager at Mimecast means leading the charge in
ensuring customer success and spearheading targeted initiatives to elevate our
shared victories. As you reinforce our position in delivering top-notch
solutions and nurturing long-lasting customer relationships, you'll thrive
in an environment of constant innovation, access comprehensive professional
growth opportunities, and significantly influence the trajectory of a
trailblazing company where your efforts directly shape meaningful change.
The US base salary range for this position is $80,000 - $120,000 base
+ incentive plan + benefits. This reflects the minimum and maximum target
for new hire salaries for this position. This position may also be eligible
for bonus, and other related benefits.
Our salary ranges are determined by role, level and location. These factors
and individual capabilities will also determine the individual pay offered.
#LI-ND1
DEI Statement
Cybersecurity is a community effort. That's why we're committed to
building an inclusive, diverse community that celebrates and welcomes
everyone - unless they're a cybercriminal, of course.
We're proud to be an Equal Opportunity and Affirmative Action Employer,
and we'd encourage you to join us whatever your background. We particularly
welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual
orientation, gender identity, ability, marital status, nationality,
or any other protected characteristic won't affect your application.
If you require any adjustments or accommodations due to a disability, or any
other reason that may help you in your interview process, please let us know
by emailing careers@mimecast.com.
Due to certain obligations to our customers, an offer of employment will be
subject to your successful completion of applicable background checks,
conducted in accordance with local law.
Mimecast is an Affirmative Action, Equal Opportunity Employer that values
the strength that diversity brings to he workplace. All qualified applicants
will receive consideration for employment and will not be discriminated
against on the basis of gender, race/ethnicity, protected veteran
status, disability, or other protected group status. EEO is the Law