SUMMARY:
Assists in the development of the service department through excellent
customer service
accomplishing all customer needs related to performing electrical duties.
RESPONSIBILITIES:
Works in a safe manner following all NFPA, Riviera Electric Hot Work
Policies, and Riviera Electrics'
policies as outlined in the company handbook.
Must conform to the Riviera Electric Service Technician dress code policy.
Investigates and troubleshoot to determine the most efficient way to install
changes to existing service
or fix the problem.
Must be capable of performing electrical work independently.
Determines customer needs and most effective way to meet them.
Estimates the amount of time and material to complete service tasks.
Must communicate with Service Managers on a frequent basis regarding
scheduling.
Works around building owners and tenants' guidelines and policies to perform
job.
Determines what is necessary to accomplish tasks and meet NEC standards.
Communicates with vendors, engineers, and other contractors to assure jobs
are completed on
schedule.
Contacts customers to set appointments.
Must make every effort to meet budget.
Must be able to commit to the Riviera Electric Service after hour schedule as
outlined by the Service
Operations Manager.
Keeps company vehicle properly maintained under supervision of Service
Managers.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of wiring systems and how to perform all phases of project
installation.
Knowledge of electrical control work and how to troubleshoot. Knowledge of
materials. Knowledge of
the relationship between wholesale, distribution and retail to determine the
best relationship to save
the company money. Technical knowledge of major and minor electrical materials
and their uses.
Knowledge of troubleshooting techniques and components involved in entire
system. Knowledge of
parts available and use. Knowledge of commercial electrical construction.
Knowledge of tools, tool
uses, and repair techniques.
Skill in being sensitive to customer urgency. Skill in being sensitive to
customer budget. Skill in being
assertive and proactive. Skill in reading and writing. Skill in prioritizing
and reprioritizing to meet job
needs. Skill in problem solving. Skill in organizing work to accomplish tasks.
Skill in managing stress
to carry out the work assignment. Skill in estimating resources needed to
complete required tasks.
Skill in reading and interpreting blueprints. Skill in time management. Skill
in tracking numbers and
bits of data relevant to the work assignment. Skill in managing equipment.
Skill in establishing and
maintaining effective working relationships with vendors, contractors,
supervisors and employees,
and above all, customers. Skill in effective written and oral communication
to be able to elicit and
communicate information and achieve understanding in emergency and other
situations. Skill as a
journeyman electrician.
PHYSICAL REQUIREMENTS
Walking, sitting, standing, climbing, lifting (up to 50 lbs.)
bending, stooping, kneeling, driving, pulling,
pushing, typing.
REQUIREMENTS
Requires a JW license plus at least four years of experience in electrical
service or construction.
BENEFITS
Riviera Electric provides full time employees a comprehensive benefit package
including health, dental,
life insurance, disability insurance, 401 (k) plan, paid holiday and vacation