Field Service Technician (Critical Power)Take your next career step at ABB
with a global team that is energizing the transformation of society and
industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all
dimensions: gender, LGBTQ+, abilities, ethnicity and generations.
Together, we are embarking on a journey where each and every one of us,
individually and collectively, welcomes and celebrates individual differences.
In this position, you will provide technical support for GPG (Global
Product Group) Power Protection Service in Electrification Smart Power in
Denver Colorado, Portland, Oregon and Phoenix, Arizona area delivering
superior, professional service, remotely or onsite.
You will be executing service work according to agreed work flows and in
accordance with ABB standard processes and safety guidelines, delivering
excellent customer service to satisfy customers. You will work in close
co-operation with customer and other ABB teams, taking actions to identify
new Service business opportunities for ABB.This is a position with global
grade
16Your responsibilities
Perform Service tasks, identify technical problems and make analysis through
remote or onsite activity in any Service categories (installation and
commissioning, maintenance, repairs, engineering and consulting,
advanced services, extensions, upgrades and retro-fits, end of life
services, replacements, etc.)
Contribute to customer satisfaction by executing Service work according to
customer order and expectation. Create and maintain a good relationship with
customers and understands their needs. Identify new sales opportunities and
communicates them internally
Coordinate, prepare, and ensure that all materials, parts and equipment
are available and at the appropriate quality for service activities
Prepare all documents and reports to be signed by the customer representative.
Report work done in a timely manner and follows up when needed
Proactively identify potential equipment failures and request proactive
corrective actions. Troubleshoot equipment failure and make recommendations to
avoid repeating the problem in the future
Proactively identify suggestions for product and quality improvement and
communicates them further in the ABB organization. Provide recommendations to
management to improve operations and customer service
Apply safety rules and safe practices as well as environmental
responsibilities. Report unsafe practices and incidentsYour background
Bachelor's degree in Electrical Engineering or Electrical Engineering
Technology or equivalent military experience or Associates Degree with minimum
2 or more years of experience in servicing critical power equipment
Will consider High School Diploma/GED with minimum 10 or more years of
experience
Advanced level ability to interact and communicate (written and verbal)
information to varying levels within the organization
Advanced level of ability to use Microsoft Office products
Moderate ability to self-Project Manage using Microsoft Project or Excel
Advanced ability to write test plans and reports detailing test results
Candidates must already have a work authorization that would permit them to
work for ABB in the USMore about us
ABB Smart Power is a global technology leader, with products and solutions
that make power supplies smart, connected and protected. Its intelligent
products and solutions make power more competitive by improving the energy
efficiency, productivity and reliability of almost any operation.
We look forward to receiving your application. If you want to discover more
about ABB, take another look at our website www.abb.com.
Equal Employment Opportunity and Affirmative Action at ABB
ABB is an Equal Employment Opportunity (EEO) and Affirmative Action
Employer encouraging diversity in the workplace.
All qualified applicants will receive consideratio for employment without
regard to their race, creed, color, ancestry, religion, sex,
national origin, citizen status, age, sexual orientation, gender
identity, disability, marital status, family medical leave status, or
protected veterans status. For more information regarding your (EEO)
rights as an applicant, please visit the following websites:
https://www.eeoc.gov/sites/default/files/2022-10/EEOCKnowYourR
ightsscreenreader1020.pdf
https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp?
2520English_formattedESQA508c.pdf
As an Equal Employment Opportunity and Affirmative Action Employer,
applicants may request to review the Affirmative Action Plan of a particular
ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through
Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected veterans and qualified individuals with a disability may request a
reasonable accommodation if you are unable or limited in your ability to use
or access ABB's career site as a result of your disability. You may request
reasonable accommodations by calling an ABB HR Representative at
1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and
applications will not be accepted in this manner. #LI-Remote
While base salary is determined by things such as the successful applicant's
qualifications and experience, this position is expected to pay between
$49,400 and $91,600 annually.
myBenefitsABB.com
Equal Employment Opportunity and Affirmative Action at ABB Inc.
ABB Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action
Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without
regard to their sex, gender identity, sexual orientation, race,
color, religious creed, national origin, physical or mental
disability, protected Veteran status, or any other characteristic
protected by law. For more information regarding your (EEO) rights as an
applicant, please visit the following websites:
http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf