Company DescriptionJob Description
JOB DETAILS
Cornerstone Building Brands is seeking a Field Service Technicianto perform
in-field warranty and service repairs and adjustment on window and door
products. Provide technical feedback on product performance and deficiencies.
Communicate with dealers on the status of specific services issues, also
serves as a liaison between Insulate and the end-user.This position requires
independent judgment, problem solving ability, keen observation skills and
effective responsibility assumption. The required problem solving skills
demand prompt action in making craftsman-like repairs or product replacements
for customer satisfaction. Exceptional communication and interpersonal skills
are essential for success in the position. Internal contacts will be all
levels of employees and Territory Managers. External contacts are
homeowners, contractors and distributors. This position is for the Denver,
CO area. A technician with glass glazing experience is preferred.
DUTIES AND RESPONSIBILITES
Responsible for completion of all service requests in assigned territory
Perform field repairs, glass replacements, operational adjustments and repair
Conduct field evaluations and inspections
Provide documentation on work performed for each service call
Review daily schedule of appointments with Service Scheduler for efficient
routing and confirm appointments with customers prior to arrival
Work closely with service scheduler providing feedback on complete and
incomplete service requests
Document requirements for follow-up appointments
Assist in the scheduling of follow-up appointments
Provide technical feedback
Document information gathered in the field regarding operational and design
deficiencies
Provide recommendations for modifications
Operate 1 ton truckin a courteous and safe manner
Maintain parts inventory in assigned service vehicle
Monitor supply levels of parts and materials, restock as needed
EQUIPMENT PROVIDED
Tools, Equipment, PPE will be provided
Mobile Phone
Assorted hand and power tools
1-ton Box Van
Steel toed Safety shoesQualifications
Knowledge of and skill in field service repairs and services
Knowledge of and skill in the use of various tools and equipment used in the
repair and replacement of windows and doors
Knowledge of general construction or building products installation
Knowledge of fenestration product and manufacturing technologies
Knowledge of common fenestration installation techniques and materials
Experience in glass glazing preferred
Ability to maintain composure and direction during conversations that may
involve angry or upset homeowners, contractors or distributors
Ability to define problems, collect data and establish facts and draw valid
conclusions
Ability to develop rapport with a wide variety of individuals
Ability to be sensitive and show positive regard for fellow employees
Ability to work independently and take initiative
Ability to willingly accept responsibility
Ability to read maps and operate vehicle from destination to destination
Skill in oral, written and interpersonal communication
Skill in time management
Skill in the use of personal computers, MS Office and Word
EDUCATION AND EXPERIENCE
High School Diploma or equivalent
1-2 years general construction or building products installation experience is
nice to have
1-2 years fenestration manufacturing or installation experience preferred
Valid State driver's license with an exceptional driving recordAdditional
Information
Site Address:12775 E 38th Ave A, Denver, CO 80239
Why work for Cornerstone Building Brands?
Positioned for Growth: Various career paths available for Field Service
Technicians to continue to advance within the organization.
Our teams are at the heart of our purpose to positively contribute to the
communities where we live, work and play. Full-time* team members receive*
medical, dental and vision benefits starting day 1. Other benefits include
PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP,
discount programs, tuition reimbursement, training, and professional
development. You can also join one of our Employee Resource Groups which help
support our commitment to providing a diverse and inclusive work environment.
*Full-time is defined as regularly working 30+ hours per week. *Union
programs may vary depending on the collective bargaining agreement.
All your information will be kept confidential according to EEO guidelines.
The US base pay range for this full-time position is $20 to $28 per hour
+ medical, dental, vision benefits starting day 1 + 401k and PTO. Our
pay ranges are determined by role, level, and location. Individual pay is
determined by work location and additional factors, including job-related
skills, experience, and relevant education or training. Your recruiter can
share more about the specific salary range for your preferred location during
the hiring process. Full-time is defined as regularly working 30+ hours per
week.Videos To Watchhttps://youtu.be/S1kAZ11FOL0
Cornerstone Building Brands is an equal opportunity employer and does not
discriminate against any employee or applicant for employment because of
age, race, religion, color, protected veteran status, disability,
sex, gender identity, sexual orientation or national origin.