POSITION SUMMARY
A Field Supervisor is responsible for performing supervisory duties in his
service region, leading a team responsible for performing start-up
commissioning, integration, emergency service and troubleshooting of
Vertiv electrical switchgear 480VAC/15KVAC, including PDU, ATS, PDC,
circuit breakers, protective relays, plc, meters and other automated
devices as well as mechanical repairs and modifications. The supervisor is
required to establish, promote, and maintain excellent rapport with all
customers, co-workers, sales representatives, and others as appropriate.
The supervisor will provide technical expertise, safety leadership and
accountability for all installed projects, technical support, and T&M work.
RESPONSIBILITIES
- Supervise, train and assist other field service technicians while being
responsible for all aspects of field service work in the area.
- Perform complex troubleshooting, specialized tests, inspections, and
appraisals on electrical apparatus and electrical systems.
- Supervise large projects requiring specialized skills such as acceptance
tests, commissioning of larger substations, supervising "turnkey"
projects, detailed power survey and other types of electrical consultation.
- Instrumental in developing tests and inspections in new areas of field
services.
- Perform job estimating, proposal preparation, fieldwork, scheduling,
reports and billing.
- Write complete, detailed reports promptly at end of project, using a
computer, and accurately process job billing.
- Actively involved client interface and business development activities.
- Responsible for registering Area associates for training needed to progress
in the job progression.
- Oversee and schedule all OJT requirements of Area associates to complete
training.
- Provides guidance to others on complicated situations
- Maintain certifications per Job Progression table
- Assist in development of Safety and Quality procedures/guidelines
- Provide accurate and timely reporting according to company guidelines
- Timecards, expense reports, mileage reports, ticket closure, forms et al.
- Maintain individual inventory in accordance with company policy
- Maintain company property according to company policies
- Vehicle, credit cards, PPE, test equipment, laptop, et al.
- Provide proper and adequate communication to internal and external customers
- Provide estimated time of arrival to the customer for where applicable
- Complete scheduled maintenance documentation properly and provide to the
customer and local office upon completion of each designated assignment
- Maintain customer satisfaction rates according to company guidelines
- Attend Customer Meetings as required
In all aspects of job requirements, must lead by example, and conduct
themselves in a higher standard. Must act and perform as a role model to all
field associates
Ability to:
Conduct themselves in a high degree of professionalism, and of service
delivery
- Ability to handle stressful situations and provide a calming effect to
customer
- High level of diplomacy when interacting with internal and external
customers
- Maximize productivity by combining service opportunities
- Complete all work in an efficient and timely manner
- Capable of making technical and commercial decisions under pressure
- Maintain productive utilization rate according to company guidelines
- Enforce company dress code and safety regulations
- Meet or exceed on-site response time requirements for each customer
- Understand and comply with company startup/escalation processes and
procedures
- Maintain proper and adequate level of internal communications
Ability to communicate with all levels within the organization -Managers,
co-workers, Support Services, electronic communications, et al.
Supervisory Responsibilities
8-10 Service Center Field Technicians (FT's)
QUALIFICATIONS
Graduate of applicable Electrical Tech ical School or Military equivalent
and nine years minimum same or similar work experience OR High school
education or equivalent and ten years minimum same or similar work experience.
- Possess a working knowledge of Electrical Power Distribution,
Generators, Switchgear, Automatic Transfer Switches, et al.
- Solid foundation of electrical power theory and application including
thorough understanding of applicable safety procedures
- Strong knowledge of the National Electrical Code and various industry
standards, such as OSHA and NFPA.
- Provide on-site customer consultation, must be able to present themselves
as an expert in the field
- Expert analytical, problem-solving, and communication skills (verbal
and written) required.
- Able to manage customer expectations during stressful situations
- A high degree of communication, supervisory, organizational and
management skills are required
- Valid driver's license is required
- Must be able to read and interpret electrical line diagrams and blueprints
- Ability to summarize and report all work related tasks performed
- Ability to give technical assistance via the telephone to customers on a
regular basis
- Independently evaluate, recognize and recommend acceptable customer
solutions based upon site evaluation
- Recommend and direct activities at a customer site by leading technical
activities of other technicians at a customer site
- Must have ability to regularly lift at least 50 pounds
