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HCM Support Team Program Manager

University of Colorado Denver

HCM Support Team Program Manager-36460

University Staff

Description

Join Our Team and Make a Difference in Higher Education!

At the System Administration office at the University of Colorado, we are dedicated to building a workplace where everyone feels valued, supported, and empowered to thrive. Our office is committed to fostering a culture where employees find community, a sense of belonging, and the opportunity to contribute meaningfully to our mission and purpose.

By joining our team, you'll have a direct impact on shaping the future of higher education. In addition to the Office of the Board of Regents, the University of Colorado's system administration includes 19 units that provide essential services to CU's campuses in Aurora, Boulder, Colorado Springs, and Denver, as well as the Office of the President. While not a part of any one campus, we are proud to serve in the centralized office for the University system. Together, we ensure CU continues to deliver outstanding education, groundbreaking research, and valuable service to our communities.

We believe in creating an environment where the unique experiences and perspectives of everyone are embraced, enriching the work we do and the strategic outcomes we pursue. If you're passionate about making a difference, contributing to a dynamic team, and supporting a mission that matters, we encourage you to apply and be part of our journey. Learn more about CU System Administration (https://apptrkr.com/get_redirect.php?id=6093862&targetURL=https://www.cu.edu/cu-careers/cu-system) .

Position Summary:

Where You Will Work:

Diversity and Equity:

Duties & Responsibilities:

Team Management and Leadership

• Overseeing and supporting the team of HCM Support Professionals

• Individually meet with each team member on a recurring basis to access their needs and provide guidance and feedback on job performance.

• Participates in the performance review process for team members and provides appropriate feedback as part of the evaluation process

• In collaboration with team members, establish individual and team goals - checking in on a regular basis to assist in achieving the goals.

• Assist in recruiting efforts including the review of applications, addressing applicants' questions, scheduling, and conducting interviews, recommending candidates to hire.

• Train new and existing team members and share knowledge as it is acquired.

• Oversee phone scheduling and team attendance to ensure adequate coverage at all times.

HCM Support

• Actively reviews processes and procedures in search of opportunities to improve accuracy and efficiency.

• Reviews and assists in the development of step-by-step guidelines for the team and campus users as well as communications for publication within the Employee Services newsletter and HCM Community website.

• Supports Tier 1 and Tier 2 payroll processing questions regarding processing off-cycle payments, bank pulls, letters requesting salary information, and other payroll support tasks.

• Supports campus users regarding CU's payroll policies and procedures and HCM system questions with position data, job data, personal data, and time collection.

• Assist in resolving issues in a timely manner related to payroll, HCM data, Time and Attendance, Absence Management, and CU's Applicant Tracking and Recruiting system.

• Collaborate with other members of the payroll cross-functional team regarding issues that have been raised.

• Collaborates with other departments and teams across CU on issue resolution.

• Provide timely feedback to the organization regarding service failures or customer concerns.

• Build sustainable relationships with team and campus staff through trust and open and interactive communication.

• Track all escalations and calls via the ticketing system.

• Adhere to established metrics with regards to ticket closure.

• Take inbound calls in partnership with the HCM Support Team.

• Manage and monitor ticketing system and phone system daily for accuracy and appropriate responses, assisting team members to close tickets in a timely manner.

• Provide call and ticket status reports and data to leadership to aid in service level commitment tracking

• Provide various efficiency reports to leadership (response time, ticketing closure, etc.).

• Participate in cross-department projects including system upgrade and implementations.

• Liaison to the Learning and Development Department and Outreach team to assist with implementation training as well as revision of current training and documentation.

• Hosts and runs support team meetings.

• Completes other duties as assigned.

What We Offer:

Salary: $78,000 - $80,800

Benefits:

• No-cost or low-cost medical & dental plan options, some inclusive of IVF assistance.

• Disability, Life, Vision Insurance options.

• Multiple retirement planning options including a mandatory 401(a) plan where CU contributes 10% of your gross pay, a 401k or 403b plan and a 457 deferred compensation plan.

• Pre-tax savings plans, such as Health care and Dependent care flexible spending accounts.

• Embrace a healthy work-life balance with ample sick and vacation leave, along with at least 12 paid holidays. This includes a dedicated week off for winter break.

• 6 weeks of parental leave to adjust to the joys of parenthood.

• A tuition benefit program for you and/or your dependents.

• Free RTD EcoPass and Free Onsite Parking at our 1800 Grant Street Office.

• Many additional perks & programs with the CU Advantage (https://apptrkr.com/get_redirect.php?id=6093862&targetURL=https://advantage.cu.edu/) .

Qualifications:

Minimum Qualifications:

Please ensure your resume includes any and all relevant experience to be accurately assessed against these qualifications. You must meet all minimum requirements listed at the time of application to be considered for this role.

• Bachelor's degree from an accredited institution of higher education (education requirement may be substituted by professional experience, including four years' experience in a fast-paced Customer Service environment).

• Five (5) years' professional experience assisting and supporting payroll processing activities, which may also include working in a customer service capacity.

Preferred Qualifications:

• Seven (7) years' professional experience, as stated above

• One (1) year of experience in a team lead or supervisory role, which may include assigning and reviewing the work of others, providing guidance to internal and external team members, and/or assisting management with performance reviews (this requirement may be substituted by formal leadership training)

• Experience in Higher Education environments

• Experience with PeopleSoft HCM system

• Experience with basic paycheck calculations and the impact on the paycheck such at taxes and other deductions

• Professional Payroll certifications (CPP/FPC)

Knowledge, Skills, and Abilities:

• Knowledge of payroll processes and procedures.

• Ability to work independently and to handle multiple concurrent tasks and responsibilities, and able to handle changing priorities, while maintaining personal effectiveness.

• Ability to deliver a high level of customer service.

• Computer skills, including the ability to use Microsoft Office programs (i.e. Word, Excel, PowerPoint, Outlook) and learn and experiment with new software and systems

• Ability to lead and train teams.

• Ability to establish and maintain good working relationships with co-workers, supervisors, other University personnel, and the public.

• Ability to interpret and use software systems, such as PeopleSoft HCM

• Oral, written, and listening communication skills, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly

How to Apply:

1. A cover letter identifying the job specific minimum qualifications you possess

2. A resume including any and all relevant experience to be accurately assessed against the qualifications listed in the posting.

When to Apply:

March 27, 2025

Sponsorship Statement:

Background Check Statement:

ADA Statement:

Application Materials Required: Cover Letter, Resume/CV

Job Category: Human Resources

Primary Location: Denver

Department: S0001 -- System Administration - 51000 - Employee Services

Schedule: Full-time

Posting Date: Mar 19, 2025

Unposting Date: Mar 28, 2025, 5:59:00 AM

Posting Contact Name: System HR Recruiting

Posting Contact Email: systemhr.recruiting@cu.edu

Position Number: 00703482

To apply, please visit: https://cu.taleo.net/careersection/2/jobdetail.ftl?job=36460&lang=en (https://apptrkr.com/6093862)

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The position of the HCM Support Team Program Manager serves as part of a Payroll cross-functional team consisting of HCM/Payroll Support, Payroll Coordinators, and Payroll Processors. The teams collaborate by sharing information with identified campus staff, students, and system users, rotating as determined by team and leadership. This position advises, supports, and counsels university faculty, staff, students, retirees and their dependents through payroll policies and procedures and assists department users entering new or correctional payroll transactions into the Human Capital Management (HCM) system. The HCM Support Team Program Manager provides guidance, service, support, and counseling to the university faculty, staff, students, and retirees by providing assistance with payroll programs, policies, and procedures as well as on-going participation in seminar and educational sessions. This position also serves as a subject matter expert to users of the PeopleSoft HCM system. The HCM Support Team Program Manager is responsible for overseeing and managing the day-to-day functions while gaining knowledge of more in-depth payroll and system practices. This position will provide leadership, supervise, support, and advise a team of HCM Support Professionals. This position will determine the customer's knowledge base to educate them on appropriate procedures to ensure timely and accurate payroll payments and may guide users to the appropriate resource materials and training guides. This position may, at times, raise issues to other leaders on the team or other departments. The HCM Support Team Program Manager reports to the Assistant Director of Payroll Operations and is exempt from the State of Colorado Classified Staff system.

This role is eligible to work remotely within the United States, but preference will be given to applicants who live in Colorado or are willing to move to Colorado.

The University of Colorado System Administration Office is committed to recruiting and supporting a diverse workforce. The university strives to promote a culture of inclusiveness, respect, communication and understanding.

Duties and responsibilities of the position include, but are not limited to:

The anticipated hiring range has been established at . CU System Administration takes into consideration a combination of the selected candidate's education, training and experience as it relates to the position, as well as the position's scope and complexity, internal pay equity and external market value when determining a salary level for potential new employees. With our unparalleled range of benefits, including top-notch healthcare, comprehensive wellness programs, enriching professional development, and a dynamic work-life balance, we ensure your holistic growth and happiness. Additional taxable fringe benefits may be available. For more information on benefits programs, please review our Comprehensive Benefits Guide (https://apptrkr.com/get_redirect.php?id=6093862&targetURL=https://www.cu.edu/node/183087) . Access our Total Compensation Calculator (https://apptrkr.com/get_redirect.php?id=6093862&targetURL=https://www.cu.edu/node/153125) to see what your total rewards could be at CU. (This position is a University Staff position)

To be successful in this position, employees will need to know the following:

For full consideration, please attach the following as separate documents to your application: Please ensure you check the "Job Specific Attachments" box next to each document on the "Required Documents" page of the application for the appropriate documents to be attached. Per the Colorado Job Application Fairness Act, you are not required to provide your date of birth, dates of school attendance, or dates of graduation on your resume or cover letter. If an application requires additional materials, such as a transcript or certification, you may redact identifying information relating to your date or birth, dates of school attendance, or dates of graduation.

For full consideration completed applications must be submitted by . Reference checking is a standard step in our hiring process. You may be asked to provide contact information, including email addresses, for up to five references as part of the search process for this position. Please note: All application materials must be submitted through CU Careers; emailed materials will not be considered.

We are unable to sponsor applicants for work visas for this position.

The University of Colorado is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial history, motor vehicle history and/or fingerprinting background check. The Immigration Reform and Control Act requires that a verification of employment eligibility be documented for all new employees by the end of the third day of work. The University of Colorado is committed to diversity and equality in education and employment.

We are committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting. Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: systemhr@cu.edu (https://apptrkr.com/get_redirect.php?id=6093862&targetURL=systemhr@cu.edu) .

The University of Colorado does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply.