Company Description
Citizant is a leading provider of professional IT services to the U.S.
government. We seek to address some of our country's most pressing
challenges in the areas of Agile application development, Enterprise Data
Management, Enterprise Architecture, and Program Management support
services - focusing on the U.S. Departments of Homeland Security and Treasury.
We strive to hire only ethical, talented, passionate, and committed "A
Players" who already align with the company's core values: Drive,
Excellence, Reputation, Responsibility, and a Better Future. No matter
how large we grow, Citizant will retain its collaborative, supportive,
small-company culture, where successful team effort to address external and
internal customer challenges is valued above all individual contributions.Job
D
Salary Range: $41,600 - $50,300 (depending on experience).
Duties and Responsibilities:
Enrollment Process Management:
Schedule appointments and/or service walk-ins for Personal Identity
Verification (PIV) Card Activations, Enrollments, Certificate Updates
and PIN Resets.
Answering phone calls/email inquiries for all things related to PIV
credentials and access control matters.
Coordinate and conduct the enrollment process for PIV cards, including
verifying the identity of applicants and collecting required documentation.
Manage appointments and schedules to accommodate a steady flow of applicants
while maintaining efficiency and accuracy.
Documentation and Data Collection:
Accurately collect and document personal information, biometric data (such
as fingerprints), and other necessary details from applicants.
Ensure that all required documents and forms are properly completed and
submitted according to established guidelines.
Verification and Authentication:
Verify the authenticity of provided documents and information to prevent
fraudulent enrollment attempts.
Use approved verification methods to ensure the identity of applicants before
proceeding with the enrollment process.
Data Security and Privacy:
Handle sensitive personal information with the utmost discretion and adhere to
data protection regulations and organizational security protocols.
Maintain the security and integrity of collected data and prevent unauthorized
access or disclosure.
Communication:
Communicate clearly and professionally with applicants, explaining the
enrollment process, required documents, and any additional steps they need
to follow.
Provide excellent customer service to address questions and concerns related
to the enrollment process.
Escalation management, as it involves listening, understanding, and
responding to customer needs and expectations.
De-escalated problematic customer concerns, maintaining calm, friendly
demeanor.
Recordkeeping:
Maintain accurate records of the enrollment process, including documentation
of each applicant's information, enrollment date, and any issues encountered.
Prepare and maintain spreadsheets tracking status of new applicant,
contractor, and federal employee files.
Compliance and Training:
Stay up to date with relevant policies, regulations, and procedures
related to PIV card enrollment.
Participate in training sessions to enhance knowledge of enrollment
processes, data security practices, and customer service skills.Qualifications
Required Competencies:
Experience with Microsoft Excel for data management, coordination, and
reporting.
Ability to adapt to changing security procedures and requirements.
Prior experience in a similar role, customer service, or administrative
position may be advantageous.
Attention to detail and strong organizational skills.
Excellent interpersonal and communication skills.
Ability to handle confidential information with discretion.
Perform other job-related duties as assigned.
Education:
High School diploma, GED certification
Clearance Requirement:
US Citizenship required.
Active Public Trust/MBI clearance or he ability to obtain one.Additional
Information
Citizant strives to be an employer of choice in the Washington metropolitan
area. Citizant associates accept challenging and rewarding work and in return
receive excellent compensation and benefits, as well as the opportunity for
personal and professional development.
Citizant is an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, pregnancy, sexual orientation, gender identity,
national origin, age, protected veteran status, or disability status.