To provide customers with the highest quality service by providing consistent
customer service and shipment processing in order to ensure timely movement of
freight/cargo.
- Provide and ensure a high level of customer service by developing and
maintaining a strong relationship with customers' front line personnel in
the various operating divisions and subsidiaries.
- Prepare, analyze, and/or submit documentation to the appropriate
parties (agents and clients) in order to ensure they are in accordance
with all applicable laws and regulations relating to transportation.
- Anticipate, identify, and resolve problems which could delay the timely
release or movement of freight.
- Maintain relationships with correspondent brokers, T&B, and other
service providers to ensure that agents exceed the customers' service
requireme
- Resolve banking and letter of credit problems.
- Advise customers on payment terms.
- Resolve billing issues and ensure that invoicing and vendor payments are
billed accurately.
- Complete accurate data input or corrections into computer files.
- Develop rates and/or provide quotes for the movement of freight.
- Resolve billing issues on customer's behalf.
- Generate special manual reports to meet customer's needs.
- Ensure all communication with internal and external customers is updated
timely
- Responsible for freight forwarding functions, which consist of:
coordinating customer booking requests, setting-up new shipper, assisting
with restricted articles submission, etc.
- Complete import/export documentation in accordance with international
trade regulations.
- Engage with clients related to billing disputes, status of shipments,
developing new lanes, improving service, etc.
- Dispatch carriers to pick up at company locations and customer related
distribution centers
- Track and trace functions, including entry of all milestones and exceptions.
- Work all iServe cases.
- Coordinate oversized and out of gauge shipments.
- Handle Hazmat shipment
- The incumbent(s) of this position is expected to perform all other
related duties as assigned.
Perform other duties as assigned.
Shift: 8am to 5Pm Monday -Friday.
QUALIFICATIONS
- High school diploma/GED.
- Proficient computer skills.
- Strong customer service, organizational, and communication
(written/oral) skills.
- Knowledge of freight forwarding or logistic required.
- Working knowledge of air export regulations, if appropriate, related to
export and Schedule B tariff classification.
- Banking requirements for international trade
- Regulations regarding dangerous goods shipping & foreign regulations.
- Familiarity with handling hazardous materials
- Knowledge of regulations for import/export related to DOT.
- Basic math skills for conversions to metric and currency evaluations.
- Minimum of one (1) year of experience in freight forwarding or logistics
or work/field experience.
Preferred Qualifications: ?Shift Schedule: 8am to 5pm Monday
- Friday. Overtime as needed..? ?(1) year of
experience in freight forwarding.?
Pay Transparency: ?This compensation range is provided as a
reasonable estimate of the current starting salary range for this role across
all potential locations. If this opportunity includes multiple job levels,
the salary? ?information represents the job level
minimum and the job level maximum. Actual starting pay would be determined by
experience relative to the job, market level, pay at the location for this
job and other job-related factors permitted by law.?
?An employee may be eligible for additional pay, premiums, or
bonus potential. The Company offers eligible employees health, vision and
dental insurance, retirement, and tuition reimbursement.?
Pay: ?Pay Scale: $18.81 - $29.21 Anticipated Starting pay
between $18.81 and $22 per hour.?
Additional Details:
FedEx Logistics provides freight forwarding, as well as import and export
services that allow companies to reach markets throughout the world. They help
customers of all sizes solve the intricacies of shipping goods globally by
providing comprehensive international ocean and air freight forwarding,
surface transportation and distribution, customs brokerage, trade and
customs advisory services, and advanced e-commerce and trade facilitation
solutions. We're glad you stopped by and hope your job search experience
with FedEx Logistics, Inc. will be rewarding. We look forward to hearing
from y
FedEx Logistics, Inc. is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard to their
protected veteran or disability status.
Equal Employment Opportunity: As a federal government contractor, we are
committed to employ and promote qualified minorities, females, individuals
with disabilities, and covered veterans (including, but not limited
to, disabled veterans, recently separated veterans, Armed Forces service