Apply for tomorrow's opportunity today with VOLT!
Now hiring for an IT Help Desk Technician in the City of Gardena!
As an IT Help Desk Technicianyou will:
Troubleshoot hardware/software issues as raised by end users and production
staff on Windows computers and manufacturing computers.
Setup, install & configure new PC hardware for end users and production.
Review and address access & security permissions for all I.T. systems (MS
AD, file server shares, Remote VPN, ERP, MS365)
Assist with the setup and/or troubleshoot presentation equipment and
software for meetings both onsite in conference rooms and online (MS Teams).
Comply with Corporate IT Service Management and Service Desk policies,
procedures, and directives
Recommend process changes as needed for service improvements
Create and maintain I.T. support documentation & procedures.
Stay current with information technology systems and industry trends.
Be available off-hours (seldom) for any urgent issues.
Utilize and l everage additional (internal/external) resources for
solutions including other members of our I.T. support team, vendor support
and online research. Escalating to senior I.T. staff as needed.
Review status reports and monitor the health of all computing and network
devices notifying the IT staff of the need to address the identified issues
potential liabilities.
Prioritize workload as assigned by management as well as requests by end-users
Work with external vendors & managed service providers to address found or
reported problems with I.T. hardware, software and online services.
Duties may be modified or assigned at any time to meet the needs of the
business
This is a Full Time Opportunity
The ideal candidate will have:
High school diploma or equivalent
I.T. Technical Certifications (CompTIA A+, Network+, MS IT Support) a plus
Experience installing, upgrading, and troubleshooti ng computer hardware
and software preferable in a business environment.
PC Operating Systems: Microsoft Windows 7, 8, 10 (Mac OS familiarity a plus)
MS 365/MS Office including email (Exchange Online). Outlook, Word,
Excel, PowerPoint, Skype for Business experience a plus.
Experience supporting networked computer accessories such as printers and
scanners
Meeting Presentation systems - hardware and online (MS Teams)
Remote troubleshooting (via MS Teams, MS RDP)
Good oral and written communication skills.
Hands on team player
Excellent interpersonal & communication skills, written & verbal
Detail oriented and highly organized
Follow-up & follow through with tasks at all levels
Ability to work in a fast-paced environment while multi-tasking and
prioritizing workload
Work independently, with minimal supervision
OTHER QUALIFICATIONS
Familiar with Windows Servers and Windows Server Active Directory
Familiar with computer networking hardware and software (cabling,
routers, switches, firewalls, Wi-Fi Access Points, VPN clients)
Familiar with ERP software and concepts (specifically EPICOR)
Schedule: Monday to Friday 8am-5pm
Pay Rate:$30.00 - $35.00 per hour
*Pay range offered to a successful candidate will be based on several
factors, including the candidate's education, work experience, work
location, specific job duties, certifications, etc.
Qualified candidates should APPLY NOW for immediate consideration! Please
hit APPLY to provide the required information, and we will be back in touch
as soon as possible.
Benefits: Volt offers benefits (based on eligibility) that include the
following: health, dental, vision, term life, short term
disability, AD&D, 401(k), Sick time, and other types of paid
leaves (as required by law), Employee Assistance Program (EAP).
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful
discrimination and harassment. Volt is committed to the principle of equal
employment opportunity for all employees and to providing employees with a
work environment free of discrimina ion and harassment on the basis of race,
color, religion or belief, national origin, citizenship, social or
ethnic origin, sex, age, physical or mental disability, veteran
status, marital status, domestic partner status, sexual orientation,
or any other status protected by the statutes, rules, and regulations in
the locations where it operates. If you are an individual with a disability
and need a reasonable accommodation to assist with your job search or
application for employment, please contact us at hr_dept@volt.com. Please
indicate the specifics of the assistance needed.
Volt does not discriminate against applicants based on citizenship status,
immigration status, or national origin, in accordance with 8 U.S.C.
1324b. The company will consider for employment qualified applicants with
arrest and conviction records in a manner that complies with the San Francisco
Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring
Ordinance, and other applicable laws
Job ID : 422427