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Mill Creek Residential Leasing Manager in Denver, Colorado
Welcome to Mill Creek! We’re glad you’re here! At Mill Creek Residential, we believe that every associate is imperative to the success of our organization. We believe in embracing our core values and in the power of People, Places and Relationships.
The Leasing Manager works in partnership with community staff to achieve established goals. This role is responsible for managing all aspects of the leasing process. This position determines sales goals to meet the needs of the community, then develops and implements appropriate, innovative sales strategies and practices to reach and exceed leasing objectives. The Leasing Manager motivates and coaches Leasing Consultants and monitors individual and team performance in order to achieve the community goals and increase value.
Understand, support, and embody the customer experience vision and brand promise for Mill Creek Residential.
Communicate service guarantees and customer service standards to prospective and current residents.
Take ownership to personally address and resolve customer concerns in a timely professional manner.
Support new residents during move-in process. Assist with lease renewals, move-outs and resident transfers.
Provide coaching to Leasing Consultants in the areas of sales, lead management (Entrata), and additional leasing topics to achieve personal and community goals.
Ensure merchandizing plans for the community are consistent with brand standards (tour path, models, leasing center, etc.).
Understand the community’s budgeted occupancy, rents and leasing needs then set appropriate weekly and monthly leasing goals.
Provide pricing recommendations to the Manager. Assist in the completion of market survey report to be used by the management team to assess the competiveness of the community.
Track, monitor and report progress of individual and overall team performance.
Model effective leasing and sales behavior. Professionally present and educate residents and prospective residents on layout, amenities, design and features of the community and brand as well as the surrounding neighborhood.
Call and/or visit competitive properties to update market survey as needed. Stay informed and aware of rents, specials and events promoted by competitors.
Monitor and analyze various operations reports and market surveys to assess the effectiveness of the marketing plan. Communicate the results to property staff and management team.
Manage Entrata, social media, ILS’s, and daily postings on Craigslist by updating information and checking for accuracy.
Ensure the office, clubroom, apartment models, and “market ready” units meet Mill Creek Standards.
At least 3 years of previous sales experience, prefer at least 2 years of leasing experience in property management.
Ability to clearly communicate benefits of community and surrounding area.
Customer service orientation with problem solving mindset.
Knowledge of community, pricing and availability as well as neighborhood and local community.
In depth knowledge on market trends and competitors.
Must have basic knowledge of Fair Housing laws.
Ability to perform basic arithmetic; such as, addition, subtraction, multiplication and division.
Must have working knowledge of Microsoft Office Suite (Word, Excel, Outlook), plus hands-on experience with YARDI and Entrata.
Mill Creek is an Equal Opportunity Employer
Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!
People. Places. Relationships. Our tagline begins with the most important part of Mill Creek, our people. As a multifamily company focused on construction, development, acquisition, and operations of rental communities in the most desirable markets coast-to-coast, we are also committed to ensuring a diverse, equitable and inclusive environment for our resident customer and our associates. We have implemented processes to support DE&I practices throughout the associate lifecycle from recruiting and hiring to ongoing training programs for career advancement. Our growth since our founding in 2011 is nothing short of remarkable – a direct reflection of our team’s contributions. We are committed to listening to our associates and focusing on continuous improvement.
For more information about our DE&I initiatives, please click here (https://millcreekplaces.com/2020-esg-report/) to review our inaugural Environmental, Social, Governance (ESG) Report.