About Us:
Stericycle is a U.S. based business-to-business services company and leading
provider of compliance-based solutions that protects people and brands,
promotes health and well-being, and safeguards the environment. Since our
founding over 30 years ago, we have grown from a small start-up in medical
waste management into a leader across a range of increasingly complex and
highly regulated arenas, serving healthcare organizations and commercial
businesses of every size. Every day, we help our customers solve complex
challenges by safely managing materials that could otherwise spread disease,
contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe,
responsible, and sustainable way.
Position Purpose:
The Account Manager-Hospital is responsible for maintaining and developing new
and existing hospital clients through high levels of service to expand and
strengthen the relationship. This role is a member of the sales team and will
be accountable for customer planning, administration, monitoring, and
optimizing the revenue potential and operational performance of their
branch's accounts. All team members must maintain Stericycle policies,
standards, and practices both within and outside their assigned territory
and ensures adherence to Stericycle's Vision, Mission and Values.
The Major Account Manager will cover Colorado as their territory. The Major
Account Manager must reside within the territory.
Key Job Activities:
SALES RESPONSIBILITIES:
* Maintains and develop existing customers through appropriate and ethical
methods in order to optimize the quality of service, business growth, and
customer satisfaction and retention.
* Actively identifies opportunities to introduce additional services,
thereby increasing the revenue opportunity within each customer's business
portfolio.
* Proactively conducts outbound customer outreach calls weekly.
* Maintain a high-profile presence in the market by conducting client care
visits; turning a sales relationship into a long-term partnership.
* Proactively conducts strategic account reviews with all assigned customers
on a regular basis in order to review service needs and usage trends.
* Formulates strategies to retain customers where revenue may be decreasing.
* Handles and resolves all issues and concerns in a timely manner.
* Completes standard weekly and quarterly reports along with any ad hoc
reporting requests.
* Participates in all sales and other training provided by Stericycle.
* Participates in special projects and promotional campaigns under the
direction of the Regional Sales Director.
* Maintains a responsible approach to all security and safety matters related
to Stericycle operations, following the company's policies and procedures
at all times and bringing the manager's attention to any areas of concern.
CUSTOMER SERVICE RESPONSIBILITIES
* Liaises with customers to understand their requirements with respect to
products and services that the business currently offers or is planning to
offer.
* Handles and responds to all customer problems and inquiries expediently and
in the best interest of both the customer and Stericycle.
* Establishes personal relationships with current and potential customers in
the assigned territory.
* Serve as a Helpful Expert in exceeding customer expectations on a regular
basis.
* Partner with the Service Manager on retention, customer issues and concerns
* Debrief on any service issues with SM, Operations Manager, and CSRs,
as required
May require mandatory immunization and credentialing based on customer
requirements.
Education:
Required Education: in Bachelors or Equivalent
- Bachelor's Degree with an emphasis on Business Administration,
Marketing, or Sales is preferred but not required; or industry experience
equivalent.
- Minimum of four (4) years of account management experience.
- Previous ndustry experience, including an understanding of document
destruction and/or records management, business continuity and risk
management solutions is preferred.
- Experience with the Microsoft Office suite of products, and strong
internet skills.
- Mobility to drive a motor vehicle throughout the day for business needs.
- Ability to sit for up to eight (8) hours per day, valid driver license
and driving record with MVR guidelines.
- Ability to walk in the course of business up to four (4) hours per day.
- Ability to operate a personal computer.
- Ability to talk regularly over the phone with customers and co-workers up to
eight (8) hours per day.
Pursuant to Colorado salary posting requirements, Base Salary $65-80k OTE
$120k-$135k- .Un-capped commission.
Benefits:
Stericycle currently offers its employees the option to participate in a full
range of benefits, including a health care program which includes medical,
dental, vision and prescription coverage, healthcare and dependent care
flexible spending accounts, life and accidental death and dismemberment
insurance, an employee assistance program, tuition reimbursement, paid
vacation and sick time, a 401(k) plan, and an employee stock purchase
plan. Participation in some programs requires that employees be regularly
scheduled to work a minimum number of hours and/or to have fulfilled a