Let Volt help move you forward!
Volt is immediately hiring for Network Customer Service Support in Anaheim,
CA (Remote)
Must live in California
Healthcare Benefits
As a Network Customer Service Support, you will:
Delivers specific delegated Customer Service tasks assigned by a supervisor.
Receives requests by email, telephone or via a CRM.
Documents issues within the CRM using specific guidelines.
Runs reports and analyzes them to ensure issues are prioritized and resolved
based on service
level agreements.
Research multiple system applications to identify root cause of issue which
can be complex in nature.
Works to resolve issue within own unit or outside unit.
May require outreach to other internal resources or external resources outside
of the company.
Responds to inquiries from clients, providers and/or other internal or
external partners.
Determines most effective response.
Position typically requires excellent interpersonal skills, ability to
understand and interpret multiple systems setup and output and be able to
explain the resolution clearly and concisely to a complex issue and policy
provisions.
Independently responds to inquiries, grievances, or complaints of moderate
to substantial complexity.
Completes day-to-day tasks without immediate supervision but has ready access
to advice from more experienced team members.
Tasks involve a degree of forward planning and anticipation of needs/issues.
Resolve non-routine issues escalated from more junior team members.
This is a full-time opportunity.
The ideal candidate will have: Experience in a fast-paced, production
environment.
Customer Service experiences in a transaction-based environment such as a call
center or retail location preferred, demonstrating ability to be empathetic
and compassionate.
Demonstrated ability to handle multiple assignments competently,
accurately, and efficiently.
Ability to write clearly and effectively when communicating with all parties.
Salary: $17.00 - $18.00 per hour
*Pay range offered to a successful candidate will be based on several
factors, including the candidate's education, work experience, work
location, specific job duties, certifications, etc.
Qualified candidates should APPLY NOW for immediate consideration! Please
hit APPLY to provide the required information, and we will be back in touch
as soon as possible.
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful
discrimination and harassment. Volt is committed to the principle of equal
employment opportunity for all employees and to providing employees with a
work environment free of discrimination and harassment on the basis of race,
color, religion or belief, national origin, citizenship, social or
ethnic origin, sex, age, physical or mental disability, veteran
status, marital status, domestic partner status, sexual orientation,
or any other status protected by the statutes, rules, and regulations in
the locations where it operates. If you are an individual with a disability
and need a reasonable accommodation to assist with your job search or
application for employment, please contact us at hr_dept@volt.com. Please
indicate the specifics of the assistance needed.
Volt does not discriminate against applicants based on citizenship status,
immigration status, or national origin, in accordance with 8 U.S.C. 1324b.
Job ID : 423279