Denver, CO, USA
Full time
2024-04-09
R24_0000009028
SUMMARY:
Under general supervision, the Customer Service Representative II ensures
customer expectations are accurately determined and are fully met. The
Customer Service Representative II may provide guidance to less experienced
Customer Service Representatives or may support specific customer(s). This
position works more than 50% of the time at the customer location.
JOB DUTIES
* Responds to customer inquires regarding products, provides quotes, and
handles order entry. Due to experience & training, may handle more
challenging inquires.
* Places customer orders via telephone, fax, email, electronic
methods, or walk in (counter sales).
* Influences Motion Industries' gross profit through negotiating the sale
price and purchase price, within certain parameters.
* May adjust non-contract customer pricing to meet the demands of the customer
based on competition, while maximizing the profit for Motion Industries.
* Builds customer relationships to drive repeat business by relating to the
customer and drive process improvements.
* Orders items to ensure appropriate inventory levels are maintained for
customers.
* May place orders without approval for orders up to $5,000 per line and
$10,000 per purchase order.
* Expedites backorders. May pull inventory and prepare order for shipment to
customer.
* Responsible for sourcing products in branch inventory, distribution center
inventory or supplier inventory.
* Determines the most cost effective shipping method for customer orders.
* May handle customer returns.
* May support specific customer(s).
* Assists less experienced Customer Service Representatives with addressing
customer needs, including locating items and resolving problems.
* Performs other duties as assigned.
EDUCATION & EXPERIENCE
* Typically requires a high school diploma or GED and three (3) to five
(5) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES
- Reliability, organization, and attention to detail required.
- Excellent communication skills including written, verbal, and listening.
- Ability to multi-task and time management skills required.
- Strong computer skills.
- Strong negotiation skills.
- Basic product knowledge.
PHYSICAL DEMANDS:
LICENSES & CERTIFICATIONS: None required.
SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility
BUDGET RESPONSIBILITY: No
COMPANY INFORMATION:
Motion offers an excellent benefits package which includes options for
healthcare coverage, 401(k), tuition, reimbursement, vacation,
sick, and holiday pay.
Please keep in mind that this range is the base pay only and does not consider
other components that make up the total rewards package for the position. If
you are hired at Motion, your overall compensation will be determined based
on factors such as geographic location, skills, education, and/or
experience which may result in total compensation outside of this range.
* Pay is from $21 / hour
Not the right fit? Let us know you're interested in a future opportunity
by joining our Talent Community on jobs.genpt.com -
http://jobs.genpt.com/ or create an account to set up email alerts as
new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color,
religion, marital status, national origin, citizenship status, age,
pregnancy, sexual orientation, gender identity or expression, genetic
information, disability, military status, status as a veteran, or any
other protected characteristic. GPC's policy is to recruit, hire,
train, promote, assign, transfer and terminate employees based on their
own ability, achievement, experience and conduct and other legitimate business
Where permitted by applicable law, successful applicants must be fully
vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a
condition of employme t, subject to an approved accommodation, and proof
of vaccination will be required on or prior to start date.
GPC conducts its business without regard to sex, race, creed, color,
religion, marital status, national origin, citizenship status, age,
pregnancy, sexual orientation, gender identity or expression, genetic
information, disability, military status, status as a veteran, or any
other protected characteristic. GPC's policy is to recruit, hire,
train, promote, assign, transfer and terminate employees based on their
own ability, achievement, experience and conduct and other legitimate business