We are recruiting for a motivated PBX Operator to join our team!
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DepartmentPBX
Job Summary
Under general supervision, provides call answering and call routing for high
volume internal and external callers by operating a computer-based directory
system. Performs frequent overhead paging and digital/text paging. Performs
initial alert to the cardiac arrest team, utilizing multi- paging systems,
overhead paging, zip it paging, and RAVE messages. Initiates notification
of Proper Disaster Communication procedures to key hospital personnel.
Performs all emergency procedure call downs. Initiates and monitors emergency
elevator operations, fire alarm panels, and other related equipment while
maintaining a polite, professional and pleasant demeanor while speaking.
Must be able to make critical life-safety decisions based on caller related
information and perform emergency procedures immediately in a busy 24x7
environment, possesses the ability to remain alert for long shifts and have
mental and emotional strength necessary to deal with stressful situations for
a long period of time.
Qualifications
Essential Functions:
Answers all calls in a courteous, respectful and helpful manner utilizing
interpretation services to facilitate customer communications; performs
information lookups using all sources of data to provide rapid, accurate
call resolution. Fulfills internal and external customer requests by
clarifying desired information, utilizing Denver Health resources to
complete transactions, forwarding requests when appropriate. (20%)
Determines requirements by working with customers; answers inquiries by
clarifying desired information, researching, locating and providing
information; taking action based on this information either to resolve the
customer's request or transfer appropriately. (15%)
Resolves customer problems by clarifying issues; researching and exploring
answers and alternative solutions; implementing solutions; escalating
unresolved problems. (15%)
Educates customers on additional services by recognizing opportunities to
enhance the customers experience and meet their needs; informs and guides
patients to resources. (15%)
Proficient in gathering, verifying and updating demographic, financial,
guarantor, insurance and patient information for new and existing patients
within the practice management/electronic health record and various Denver
Health computer applications. (15%)
Education:
High School Diploma or GED Required
Work Experience:
1-3 years Two years customer service or healthcare experience Required
Licenses:
Knowledge, Skills and Abilities:
Familiar with a variety of healthcare concepts, practices, and procedures.
Excellent customer focus/service, people skills, listening, verbal and
written communication, problem solving and multitasking skills.
Knowledge of standardized scheduling, canceling, rescheduling,
attendance procedures.
Knowledge of Commercial Insurance referral and authorization process is
preferred.
Ability to perform basic math.
Able to type 40wpm.
Possess knowledge of PC applications (NT, Windows), healthcare
applications and phone systems.
Shift
Work TypeRegular
Salary$21.82 - $29.53 / hr
Benefits
Outstanding benefits including up to 27 paid days off per year, immediate
retirement plan employer contribution up to 9.5%, and generous medical plans
Free RTD EcoPass (public transportation)
On-site employee fitness center and wellness classes
Childcare discount programs & exclusive perks on large brands, travel,
and more
Tuition reimbursement & assistance
Education & development opportunities including career pathways and coaching
Professional clinical advancement... For full info follow application link.
"Denver Health is committed to provide equal treatment and equal employment