Description
The Host is one of the first point of contacts for members guests and staff
before being seated for their dining experience. As Host, you are
responsible for greeting guests, answering all incoming calls, and
creating reservations for the F&B Operation(s)/ Restaurant(s). The
Host, leads and has acute organizational and people skills which often in
infectious and promotes positive experience from the moment anyone arrives up
until their departure. Responsibilities also entail excellent service to all
guests, members and staff via friendliness, professional, and
organizational ef
A successful Host, you may be responsible for training other reception team
members on process and service standards set at The Source. As an experienced
Host you are required to be able to master our phone system, have a warm and
friendly disposition, ensure all anticipated covers are accounted for during
service and tables are ready for the reservation's arrival.
ESSENTIAL FUNCTIONS
Host/Hostess
Assist leadership by training, mentoring and influencing The Source Service
Standards and steps of service required daily
Ensure every member and guest is welcomed by name (if local/applicable)
and new guests are welcomed with open arms and in a hospitable manner
Answer high-volume phone lines and confidently answer standard Q&A regarding
menus, hours of operation and amenity availability/pricing and calls for
restaurant, roof and cinema reservations, general inquiries, and
deliveries, messages for members and from employees; among other inquiries
in full and with complete detail
Create reservations for club/restaurants and assist F&B Managers on the
floor with service standards and service execution
Punctuating all calls and interactions with friendliness, accuracy, and
discretion
Work with the reception team to ensure excellent service for members and open
dialogue is had to manage expectations properly
Build relationships with members and guests and communicate and red flags and
positive feedback to management to assess
Influence a fun and positive atmosphere by being approachable and professional
Required Skills/Qualifications
Minimum of 1+ years' experience in a similar role.
Must have experience answering high-volume phone lines and answering inquiries
professionally, timely and to the best of your abilities.
Problem solving skills and bring conflict resolution to any anticipated or
current matter
Detail oriented, articulate and ability to multi-task in a high-volume and
demanding work environment
Strong communication skills and ability to understand and follow written and
verbal instructions
Flexible schedule and ability to work nights, weekends and holiday's (as
needed)
Physical Requirements
Must be able to seize, grasp, turn and hold objects with hands.
Long periods of sitting or standing.
Fast paced movements occasionally required to go from one part of the club to
others.
Must be able to understand and communicate clearly with guests, members,
and coworkers.
Must be able to reach and handle the computer, keyboard, and desktop items.
Occasionally kneel, bend, crouch and climb as required.
Licenses or Certificates
None.
Grooming
All employees must maintain a neat, clean, and well-groomed appearance per
Crescent Hotel standards.
Other
Bilingual or multilingual ability helpful.
This job description is not an exclusive or exhaustive list of all job
functions that an employee in this position may be asked to perform from time
to time.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against
employees or applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other
employees or applicants as a part of their essential job functions annot
disclose the pay of other employees or applicants to individuals who do not
otherwise have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
EOE/AA/Disabled/Veterans Crescent Hotels & Resorts is an equal
opportunity employer committed to hiring a diverse workforce and sustaining an
inclusive culture. Crescent Hotels & Resorts does not discriminate on the
basis of disability, veteran status or any other basis protected under
federal, state or local laws.