Description
Job Title: Quality Assurance Specialist
FLSA Status: Full Time - non-exempt
Reports to: Monitoring & Evaluation Manager
Schedule: FT, 8am-4:30pm
Supervises: N/A
Rate of Pay: $25.32-$26.59/hour
Benefits: Standard; Full-Time, Non-Exempt employees are eligible for but
not limited to the following:
Health, vision, dental, life as well as voluntary life and disability
insurance
Sick leave benefit - 1 day per month, 12 sick days per year (accrual and
availability begins at hire)
Vacation benefit - 10 vacation days per year, accrued at the rate of .0385
hours for each hour worked, excluding overtime (accrual begins at hire but
may not be used until the completion of six months of employment)
One floating day off for use (accrued immediately, and again annually,
but may not be used until the completion of the initial three-month
introductory period of employment)
Pension Plan (after one year of continuous service)
Voluntary Tax-Deferred Annuity Plan (403(b)plan)
To be considered for this position, please apply no later than 10/27/23
Function: The Quality Assurance Specialist plays a critical role in ensuring
the accuracy, integrity, and quality of data collected and reported by the
Denver Metro Social Services (DMSS) team. DMSS is made up of The Salvation
Army's social service programs located within the Denver Metro, seven
county geographic area. Program areas include family and individual congregate
and non-congregate sheltering, homelessness resolution services including
rapid rehousing, eviction prevention, homelessness prevention, crisis
stabilization and assessment. Other supportive services include housing
focused case management, housing navigation, crisis line support,
non-commercial mass catering, and employment services.
This position supports the mission, purposes, and goals of The Salvation
Army through the implementation and usage of Homeless Management Information
System (HMIS) in accordance with federal and community guidelines to
ensure performance and contract compliance.
Primary responsibilities of this position include (1) oversight and
support of HMIS use and (2) contribution to the maintenance of data
quality assurance, contract compliance, and performance evaluation to
support the Monitoring & Evaluation team's mission of improving DMSS
social service programs and their impact.
Duties and Responsibilities:
A. HMIS System Oversight and Support
Provide technical assistance (group and individual user consultation) and
data entry oversight to HMIS end users to enhance data quality and program
performance.
Collaborate and coordinate with program staff on HMIS program set up, data
entry, analysis, and reporting.
Promote the use of HMIS and reporting accountability throughout DMSS.
Collaborate with Monitoring & Evaluation Manager and DMSS programs to create
and update processes and policy & procedure documents related to HMIS and
data collection, quality, and reporting.
Assess system and training needs of social services personnel in programs
through interaction, periodic surveys, and other assessment tools.
Design and provide training to address identified needs.
Assist with dissemination of information on available training opportunities.
Support Denver Metro Social Service programs with troubleshooting statistical
discrepancies.
B. Data Analysis, Reporting, and Quality Assurance
Provide data processing and entry into the HMIS system for various grant
funded programs, including those funded by all levels of government agencies
and private funders.
Coordinate with the Metro Denver Homeless Initiative (MDHI) team to
develop custom HMIS reports for identified reporting needs within DMSS.
Contribute to the development and implementation of data quality standards and
protocols.
Conduct regular data audits to identify and rectify inaccuracies,
inconsistencies, or incompliance with contractual requirements.
Collaborate with team members to mprove data collection and entry processes.
Ensure data security and privacy compliance according to federal, state,
and local regulations.
Collect, analyze, and interpret DMSS program data to assess effectiveness.
Collaborate with supervision and team to evaluate program performance and
create reports and presentations that communicate findings.
C. Documentation and Communication
Maintain accurate records of DMSS data quality assessments, compliance
activities, and evaluations.
Prepare clear and concise reports for internal and external stakeholders.
Present findings and recommendations in a professional and clear manner.
Collaborate with program managers, grant writers, and external partners as
needed.
Qualification and Education Requirements:
Bachelor's degree required; equivalent experience evaluated and accepted
on a case-by-case basis.
GED or equivalent required.
Minimum of one year of experience with data entry using data analysis tools
such as Microsoft Excel, or other statistical software is required.
Knowledge of data visualization tools like Tableau, preferred.
Experience designing and implementing data quality assurance processes.
Familiarity with data quality frameworks and best practices is valuable.
Excellent report writing skills to communicate findings effectively to diverse
audiences. Experience in preparing detailed compliance reports and evaluation
reports.
Ability to manage multiple projects simultaneously, meet deadlines, and
coordinate with various team members and external partners.
Excellent communication and interpersonal abilities.
Proficiency in Microsoft Office and data analysis software and... For full