We are recruiting for a Scheduler I, Call Center to join our team!
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DepartmentAppointment Center
Job Summary
Under close supervision, serves customers by answering incoming calls
utilizing Denver Health and Departmental policies/processes to resolve
customer requests and directing calls to the appropriate area when necessary.
Responsible for effectively screening/identifying customer requirements and
taking appropriate action based on this information. Provides assistance to
Denver Health staff by collecting demographic, medical complaint and key
information required to facilitate appropriate patient care and call
resolution. Completes computerized patient scheduling, collection of
comprehensive demographic and insurance information required to facilitate
timely and accurate billing of services, obtainment of pre certification
authorization and benefit information necessary for payment
Essential Functions:
Answers all calls in a courteous, respectful and helpful manner utilizing
interpretation services to facilitate customer communications; performs
information lookups using all sources of data to provide rapid, accurate
call resolution. Fulfills internal and external customer requests by
clarifying desired information, utilizing Denver Health resources to
complete transactions, forwarding requests when appropriate. (20%)
Understands standardized scheduling, rescheduling, and cancellation
guidelines. Schedules to appropriate provider according to patient request,
provider direction, and availability according to preset approved scheduling
guidelines. 12. Maintains continuity of work operations by documenting and
communicating actions, completes activity reports and communications upon
request for various Departmental functions and initiatives; keeps equipment
operational by following established procedures and reporting malfunctions.
(2
Determines requirements by working with customers; answers inquiries by
clarifying desired information, researching, locating and providing
information; taking action based on this information either to resolve the
customer's request or transfer appropriately. (15%)
Resolves customer problems by clarifying issues; researching and exploring
answers and alternative solutions; implementing solutions; escalating
unresolved problems. (15%)
Educates customers on additional services by recognizing opportunities to
enhance the customers experience and meet their needs; informs and guides
patients to resources. (15%)
Proficient in gathering, verifying and updating demographic, financial,
guarantor, insurance and patient information for new and existing patients
within the practice management/electronic health record and various Denver
Health computer applications. (15%)
Education:
High School Diploma or GED Required
Work Experience:
1-3 years Two years customer service or healthcare experience Required
Licenses:
Knowledge, Skills and Abilities:
Familiar with a variety of healthcare concepts, practices, and procedures.
Excellent customer focus/service, people skills, listening, verbal and
written communication, problem solving and multitasking skills.
Knowledge of standardized scheduling, canceling, rescheduling,
attendance procedures.
Knowledge of Commercial Insurance referral and authorization process is
preferred.
Ability to perform basic math.
Able to type 40wpm.
Possess knowledge of PC applications (NT, Windows), healthcare
applications and phone systems.
Shift
Work TypeRegular
Salary$19.23 - $25.96 / hr
Benefits
Competitive pay
Outstanding benefits
Education opportunities
Shared leadership and advancement opportunity
State-of-the-ar ... For full info follow application link.
"Denver Health is committed to provide equal treatment and equal employment
opportunities to all applicants
and employees. Denver Health is an Equal Opportunity Employer and does not
discriminate against any employee or