Senior Project Manager
Tyler Technologies' Colorado Enterprise is the organization behind
eGovernment services in the State of Colorado. We are a talented team of
programmers, designers and project managers who are dedicated to improving
the lives of Colorado citizens through the web and mobile applications that we
build on behalf of our government partner in Colorado. We are passionately
leading a new era of digital public service, using technology to bring
government to the people of Colorado in meaningful and convenient ways. Tyler
Colorado is looking for a Senior Project and Account Manager to manage the
implementation of web-based applications and services for state and local
government partners.
The Senior Project and Account Manager with Tyler Technologies is a unique
position that will be responsible for developing long-term relationships with
a portfolio of assigned partners, connecting with key business executives
and stakeholders, and developing new partnerships. The Senior Project and
Account Manager will liaise between customers and cross-functional internal
teams to ensure the timely and successful delivery of our solutions according
to customer needs.
Additional responsibilities include cultivating client relationships,
managing projects, technical requirements gathering, writing statements of
work, and working with a small team of dedicated software engineers to
ensure on-time delivery of projects.
Key Responsibilities:
Build and maintain strong, long-lasting partner relationships via continuous
contact with partners and outstanding customer service.
Manage all project activities to achieve stated project goals, objectives,
budgets, and schedules.
Identify new partnership opportunities; create outreach strategies to
develop relationships and earn new business.
Develop key project documentation, including, but not limited to, task
orders/work orders, statements of work, requirements and specification
documents, comprehensive project management plans and all associated
sub-plans, deployment plans, and lessons-learned documents.
Work with the cross-functional teams to identify, articulate, and mitigate
project issues and risks.
Proactively manage internal project teams, and when necessary, consultants
and/or external vendors.
Perform other Project Management related duties as requested to achieve
organizational objectives.
Function as the primary point of contact and subject matter expert for
specific state partners as needed.
Build and maintain strong partner relationships through frequent, timely
communication and proactive outreach.
Ensure that all deliverables are of high quality and delivered on time.
Work with leadership to problem solve and trouble shoot issues or concerns.
Communicate clearly and often with partners and internal stakeholders.
Develop new processes and procedures to create operational efficiencies.
Preferred Qualifications & Personal Attributes:
Diverse and wide-ranging IT and project management experience.
Demonstrable history of implementing project management best practices
leveraging multiple methodologies.
Experience with E-Commerce projects, specifically online payment engines
and/or credit card transactions.
PMP, PMI-ACP, Scrum Master or similar project management certification.
ITIL ITSM Foundation certification.
Positive Attitude - Displays enthusiasm for the industry.
Self-aware - Understanding of personal abilities and honest assessment of
areas requiring growth. Solicits feedback and listens to others- acknowledges
opportunity to improve.
Reliability - Committed, punctual, accountable.
Professionalism - Ability to ethically communicate effectively in writing and
verbally. Soft skills to represent the organization clearly and accurately.
Initiative - Ambition and self-motivation to keep learning and improving
themselves and others. Takes advantage of opportunities for more
responsibility. Focus on career devel pment of self and others. Dedication to
the PMO efforts and strategic plans of the business. Seeks continual
improvement.
Respect - Sets clear expectations for self and others. Exhibits active
listening skills and solicits/considers views of others when making decisions.
Integrity - Honesty, trustworthiness, forthrightness, accountability.
Requirements:
3-5 years of Project Management experience leading project teams, as a
member of an IT Project Management Office (PMO), or as an individual
contributor within an IT department.
Bachelor's degree (or higher) in Engineering, Computer Science, or
other related scientific, technical, or business discipline.
Willingness to obtain PMP, PMI-ACP, Scrum Master or similar project
management certification within 180 days.
Experience performing risk and issue management including strategies related
to identifying risks, tracking, and mitigating risks.
Hands on experience using PM Tools to manage project execution (i.e. JIRA,
Smartsheet, Salesforce, etc.)
Demonstrated effective group facilitation skills.
Ability to identify and understand complex problems/issues and develop
effective solutions.
Ability to work well independently and in a team environment.
Ability to prioritize and complete multiple tasks in a fast-paced, technical
environment.
Exceptional written and verbal communication skills.
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Location
Denver, Colorado
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