2000 16th Street,Denver,Colorado,80202,United States of America
At DaVita, we find that our best leaders are those who create an inspiring
vision for the future and empowers their team to achieve success. They have
always enjoyed tackling difficult problems and believe that the best way to
solve them is through collaborative, team efforts. They takeownership of
results and instill accountability in those they lead. They are driven,
strong communicators, relationship builders, and find real fulfillment in
challenging work.
Sound like you? Then you might be a great fit for theSenior Manager,
Patient Engagement role with DaVita.
The Senior Manager, Patient Engagement will report directly to the Senior
Director, Patient Support & Insurance. This teammate will play a lead role
in ongoing evolution and execution of multi-year technology and process
optimization roadmap for patient insurance support lanes. This teammate will
operate on a national level and must have the ability to drive a strong,
inclusive culture that empowers and engages their direct and indirect team. As
a program leader, they will be responsible for successfully implementing
strategic technology initiatives, effectively supervising work streams with
dependencies on many different business units, and demonstrating strong
collaboration throughout the organization.
Successful candidates will demonstrate a track record of top performance and
desire to help improve our patient and teammate experience through technology.
Essential Duties and Responsibilities:
Leads ongoing evolution and execution of multi-year technology and process
optimization roadmap for patient insurance support lanes
Leads critical projects aimed at optimizing insurance education reach and
effectiveness by working across multiple service lanes; monitor metrics,
track progress of initiatives, and prepare presentations for senior leadership
Identifies patient engagement & insight gathering opportunities; test,
measure, and scale new education methods, processes, and campaigns
Leads the development and deployment of digital patient engagement campaigns
in partnership with Campaign Strategist
Serves as lead for systems implementations and conversions impacting large
groups of teammates; serve as change management and change governance lead
Distills complex business problems into cohesive, impactful stories;
translates business problems into business cases to create the technology
demand pipeline and actively manages demand through project deployment
Ensures the interdependencies and interoperability between technology and
processes to improve a patient's journey and experience
Manages external partner/vendor relationships (e.g., telecom systems,
patient engagement tools, etc.)
Lead small direct team of technical leads, systems analysts, and product
owners while also managing cross-functional project teams
Successfully manages relationships with senior business leaders and influences
diverse group of partners through effective communication and strong
interpersonal skills
Some Travel required: up to 25%
Project Execution & Strategic Project Management:
Experience leading large-scale business transformation teams from concept
through implementation with tangible impact on operating/financial performance
Able to structure ambiguous problems into clear workstreams and drive
execution
Develops and communicates project scope, timeline, plan, resource
requirements, and assumptions
Creates, implements, and drives adoption of processes and solutions to
further business outcomes
Communicates project status updates and needs to senior leadership;
prepares, reports, an manages against targets/goals including scope,
schedule, metrics, and revenue
Creates accountability mechanism so teams deliver on commitments
Displays proactive communication to drive results across lanes
Education & Experience Requirements:
Prior experience in Customer E perience, Technology/product strategy,
Project Management, and/or Consulting, or a similar role supporting
enterprise-level initiatives within healthcare operations leadership
At least 3 years of project management, process optimization, and/or
systems implementation experience strongly preferred
Bachelor's Degree required
Advanced proficiency in MS Word, Excel, PowerPoint required
Additional Success Factors:
Influencing others to achieve objectives
Strategic thinking
Resourcefulness-the ability to find and implement effective solutions despite
time or resource constraints
Handling matters proactively and expeditiously, following through on
initiatives & projects to successful completion
Concise, clear communication
What We'll Provide:
More than just pay, our DaVita Rewards package connects teammates to what
matters most. Teammates are eligible to begin receiving benefits on the first
day of the month following or coinciding with one month of continuous
employment. Below are some of our benefit offerings.
Comprehensive benefits: Medical, dental, vision, 401(k) match,
paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling
sessions, access Headspace, backup child and elder care,
maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to
help strong performers grow within their career and also offers on-demand
virtual leadership and development courses through DaVita's online training
platform StarLearning.