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Job Description
The Technical Account Manager is in charge of managing the relationship with
Small and Medium Enterprise customers and the primary responsibility is to
ensure the customer's satisfaction.
The Post-Sales Account Manager (SME) will be responsible for renewing and
upselling his/her client base quarterly and to ensure proper deployment of
new and upsold services.
The Technical Account Manager (TAM) will connect on a regular basis with
our existing customers and perform technical checkups. The TAM will serve as
the primary point of contact for his/her customers and will assist with
inquiries with the help of the resources such as Support, Pre-Sales or
Management. He/She will be responsible for gathering customer feedback,
details, and use cases and delivering it to the internal
organization/Product Manger as data points to drive product and company
directi
Success of this role will be measured by the annual renewal rate and upsell
rate of SME customers, and their overall satisfaction. The TAM will work
closely with Pre-Sales to help close customers from a technical perspective.
Qualifications:
Ideal candidate will come from a security and systems/networking background.
General knowledge of current IT security fields including Firewall,
IPS/IDS, Vulnerability Management, Network Scanners, PCI, Policy
Compliance/GRC-IT and Audit Tools , other enterprise security solutions
2-3 years of experience in the Software-as-a-Service (Saas ) industry
providing Network Security, IT-Auditing and Policy Compliance solution and
applications
Knowledge in variety of Federal Regulatory Compliance issues a plus:
HIPAA, GLBA, Sarbanes Oxley SOX, FISMA , SCAP etc.
Knowledge of Auditing Frameworks a plus: CIS, NIST, CobiT, ISO27001,
ITIL, NERC-CIP etc.
Must possess an excellent work ethic with a "make it happen" attitude.
Excellent written and verbal communication skills.
Most work is done over the phone with some occasional travel to clients,
partners, trade shows, etc.
#LI-remote
Annual Salary Guidelines: $100,000 - $115,000 [OTE]
Qualys is an Equal Opportunity Employer, please see our .
Qualys is committed to building an environment characterized by respect for
the individual where cultural and ethnic diversity are blended by teamwork
into a harmonious work force. Because of this we are firmly committed to equal
employment opportunity for all employees.
All qualified applicants shall receive consideration that is free of
discrimination or harassment on the grounds of race, color, national
origin, ancestry, medical condition, religious creed (including
religious dress and grooming practices), marital status, registered
domestic partner status, sex, sexual orientation, gender identity and
expression, genetic characteristics and information, age, veteran
status, or any other protected characteristic.
This applies equally to individuals with a physical or mental disability or
medical condition.
Qualys offers reasonable accommodations to qualified individuals with physical
or mental disabilities to the extent the accommodation will enable them to
perform the essential functions of the job and will not create an undue
hardship. Further information relating to reasonable accommodations is
available from the Human Resources Department.
If you request assistance or accommodations, please contact us at
HR@Qualys.com