We are recruiting for a motivated Trainer, Enrollment to join our team!
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DepartmentEnrollment Services
Job Summary
Under general supervision, develops, performs and evaluates new hire and
ongoing training of Enrollment staff. Conducts quality assurance reviews of
work completed in the Enrollment Services Department. Maintains and enforces a
quality assurance program that promotes continuous improvement. Develops and
delivers training materials for new and existing staff and provides ongoing
training and support to Enrollment staff.
Essential Functions:
Conducts new hire and ongoing training for Enrollment staff. (10%)
Develops training schedules and materials for new hire and ongoing trainings
and prepares these materials for distribution prior to each training session.
(10%)
Performs Quality Assurance reviews of all new hires to assess the
effectiveness of the training and the readiness of the new hires to perform
the required job functions. (10%)
Maintains current knowledge of CBMS, Medicaid, Buy-In, CHP+, CICP,
DFAP and Connect for Health Colorado program requirements, and of all
systems to verify relevant enrollment information. (10%)
Ensures the accuracy of data entry into State CBMS system and Denver Health
internal systems by performing case reviews. (10%)
Conducts one-on-one coaching with Enrollment Specialists on a monthly basis
concerning State CBMS system and Denver Health internal systems. (10%)
Serves as "gatekeeper" for the Enrollment Services department by
transferring cases to Enrollment Specialists and/or County Human Services
departments. (5%)
Monitors trends to minimize preventable errors and rectifies performance
through coaching in order to reduce incorrect Medical Assistance program
eligibility approvals. (5%)
Provides training and support to Enrollment staff regarding CBMS,
Medicaid, Buy-In, CHP+, CICP, DFAP and Connect for Health Colorado
policies and procedures. (5%)
Helps collect case files in response to internal and external audit requests
and prepares responses to any resulting audit findings. (5%)
Resolves CHP+ appeals under the direction of the training manager. (5%)
Researches and submits help desk tickets to the Governor's Office of
Information Technology for the entire department. (5%)
Works closely with State entities to resolve high profile and problematic
buy-in cases. (5%)
Promotes positive interpersonal relationships with fellow employees,
physicians, patients and visitors. Treats all individuals with courtesy,
dignity, empathy, and respect; consistently displays courteous and
respectful verbal and non-verbal communications. (5%)
Education:
High School Diploma or GED Required
Work Experience:
less than 1 year Prior experience in presenting and creating training
material.
Required and
1-3 years Three years or more of experience with the State CBMS system
Required
Licenses:
Knowledge, Skills and Abilities:
Advanced knowledge of medical and/or public assistance programs including
Medicaid, CHP+, CICP, DFAP, and Connect of Health Colorado health plans.
Knowledge of federal and Colorado Statutes, legislative initiatives and
regulations, as well as federal, state and local policies.
Understands the principles of adult learning theory and can apply them in each
training session.
Advanced knowledge of the eligibility determination system CBMS.
Skilled in analytical thinking, problem solving, and process improvement.
Skilled in providing excellent customer service.
Skilled in presenting training material in group settings.
Ability to develop various training materials and desk aids for distribution
in training sessions.
Ability to disseminate program nformation, policies, rules and regulations.
Ability to train, mentor and coach Enrollment staff for continuous
improvement.
Ability to communicate orally and in writing in a thorough, clear, and
professional manner.
Ability to simultaneously coordinate and manage several functions,
programs, and tasks in various stages of completion.
Ability to consistently implement and present program, department and
organizational policies and procedures.
Ability to work well in teams and independently to get projects done, and to
work with those at all levels of the organization.
Ability to quickly adapt to change.
Performs other duties as assigned.
Bilingual preferred.
Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
Knowledge of CBMS, Salesforce, Five9 and Epic... For full info follow
application link.