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Family Support Registry Services Technician
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Family Support Registry Services Technician
Salary
$41,828.80 - $54,371.20 Annually
Location
Denver Metro, CO
Job Type
Full Time
Job Number
IHA 02108 04/24/2024
Department
Colorado Department of Human Services
Division
OES (Office of Economic Security)
Opening Date
04/24/2024
Closing Date
5/8/2024 11:59 PM Mountain
FLSA
Determined by Position
Type of Announcement
This position is open only to Colorado state residents.
Primary Physical Work Address
1575 Sherman Street Denver, CO 80203
FLSA Status
Non-Exempt; position is eligible for overtime compensation.
Department Contact Information
Amber.Holcomb@state.co.us
Salary Note
Although the full salary range for this position is provided, appointments are typically made at or near the range minimum.
How To Apply
Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
Description
Benefits
Questions
Department Information
This position is open to current Colorado residents only.
Please note: This recruitment may be used to fill multiple vacancies.
Opt in below to receive text message updates on CDHS recruiting events!
CDHSCareers
Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details!
Description of Job
Please Note:This position has hybrid work arrangements. Effective September, 2023 employees are expected to report to the office at least 2 days a week. The mandatory in office days are Tuesdays and Wednesdays. Days are subject to change based on the needs of the division. These arrangements are subject to change.
About this Unit:
The Division of Child Support Services (DCSS) exists to ensure that all children receive financial and medical support from each parent through the location of each parent, the establishment of paternity and support obligations, the enforcement of those obligations and connection to resources to assist parents in overcoming any barriers that are impeding their ability to pay child support. To do this, DCSS collaboratively provides case management tools, policy, performance, and operational assistance, and ongoing training to support counties in delivering the child support services program.
The Family Support Registry (FSR) exists to provide efficient central operational services that enhance the effectiveness of the child support services program to collect and distribute child support payments on behalf of families. This Unit implements two federally required entities: the State Disbursement Unit, which executes DCSS’ annual responsibilities to receive and deliver over two million payments totaling over $470 million annually to families; and the State Directory of New Hires (SDNH), which processes approximately 2.1 million statutorily required new hire reports from employers throughout the State and nation. In addition, FSR staff provide financial services to county CSS units and services to employers who withhold child support on behalf of the child support services program. The FSR Unit includes state FTE and vendor services; and the Unit is responsible for the procurement and ongoing administration of the associated contractual services that total over $6 million annually
About this Position:
Employer Table Maintenance:
This position uses established guidelines and procedures to research and determine appropriate action for employer exceptions that are added to the system daily from New Hire information. This new information does not always match the employer database and must be verified for accuracy.
This position uses established guidelines and procedures to verify county CSS employer updates to verify and maintain employer information, employer income withholding data, and employer billing status; and maintain employer files for entities that are out of business. This includes information received both from locate sources and electronic income withholding order.
This position is responsible for following daily established procedures for tracking completion of tasks and maintaining performance standards.
Processing Correspondence:
Employer/County Customer Service:
Other duties as assigned
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Important Note: Please review your application to ensure completion. For the most equitable applicant experience, CDHS' hiring teams consider only the contents of your application to determine meeting minimum qualifications and for the comparative analysis process. Experience is calculated on a full-time equivalency basis, therefore, it is important to accurately notate the hours you averaged per experience section entry. Volunteer work or related type of experience may be used to meet the qualifications, but must be clearly documented. It is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies and background as they relate to the duties outlined in the job announcement.
MINIMUM QUALIFICATIONS:
Option 1 - Experience:
6 years of professional experience working in a customer service call center, correspondence processing, and data entry or database/records systems maintenance.
Please note: This experience must be clearly documented on your application and the supplemental questions must be answered.
Substitutions:
Additional appropriate education will substitute for the required experience on a year-for-year basis.
Additional appropriate experience will substitute for the degree requirement on a year-for-year basis.
Preferred Qualifications -The following supplemental experience, competencies and abilities are highly desirable for this position and may be considered in selecting the successful candidate:
Experience working in child support services including the automated child support enforcement system (ACSES) and/or SMART Image Viewer (SIV)
Professional computer literacy (Microsoft office, google applications, etc.).
Experience with business writing.
Excellent written and verbal communication.
Experience working with diverse customers, staff, and colleagues.
Experience ensuring client and data confidentiality as pertains to vulnerable populations.
Conditions of Employment:
This position may be required to travel as needed for offsite meetings, conferences and training.
Occasionally travel to meetings throughout the state.
Standard Background – Name check, TRAILS, CMS and JBITS, 1075 Check
Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS.
APPEAL RIGHTS:
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.
For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.
A standard appeal form is available at:www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.
Supplemental Information
How to Apply (https://cdhs.colorado.gov/information-for-job-applicants#how-to-apply)
The Assessment Process
For additional recruiting questions, please contact Amber.Holcomb@state.co (Maria.Ramos-Robinson@state.co) .us
About Us:
If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (https://www.colorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:
Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans
Medical and dental health plans
Employer supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
BenefitHub state employee discount program
Employee Wellness program MotivateMe
Excellent work-life programs, such as flexible schedules, training and more
Remote work arrangements for eligible positions
*Some positions may qualify for the Public Service Loan Forgiveness Program. For more
information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs .
Our Values:
We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.
Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.
We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.
Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.
We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.
Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.
We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.
ADAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Nancy Schmelzer, at cdhs_ada@state.co.us or call 1-800-929-0791.
THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits
Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
01
Your legal name is used in the hiring process for background checks. Did you use your full legal name in your application?
Yes
No
02
The bottom of this job announcement provides links to additional information on how to apply, the assessment process, toll free applicant technical support, and about how the State of Colorado is an equal opportunity employer. Please acknowledge below that you have read the information provided in these links.
This information is available to me and I have read this information.
I am unable to access the links with this information on the job posting. (If you select this option, please contact the recruiter, whose information is listed on this announcement, so that they can send this information directly to you.)
03
Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position.
04
If you are a current or former State of Colorado employee, please list your employee number (starts with 997...). Failure to provide this requested information may render your application incomplete, and you may no longer be considered for the position.
05
Please explain why you are interested in this role and how your skillset and/or past experience makes you a good fit for this role.
06
Please describe your experience with using Microsoft Office products and Google.
07
Please describe an example in the workplace where you made a mistake and how you remedied the situation?
08
If you have previous experience in child support services, ACSES, or SIV experience, please describe your experience.
09
Please describe how you handle conflict with a co-worker or peer?
10
What is your personal philosophy on Equity, Diversity, and Inclusion? What has shaped this philosophy?
Required Question
Agency
State of Colorado
Address
See the full announcement by clicking
the "Printer" icon located above the job title
Location varies by announcement, Colorado, --
Website
https://careers.colorado.gov/
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