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REPORTS TO: OWNERS
Objective
: To plan, direct, and coordinate all of the general and day-to-day operations of Hyper Kidz. The General Manager is in charge of the entire facility and the employees that work within. The General Manager makes sure Hyper Kidz runs smoothly, and cleanly, and meets budget and sales goals.
JOB RESPONSIBILITIES:
Plan and promote the daily schedule of employees and the business as needed
Recruit, interview, hire, train, coordinate, and discipline employees as needed
Create and maintain budgets, and coordinate with and report to Owners of the company
Ensure that professional records are kept in the event of guest service deficiencies, complaints, incidents, or accidents
Supervise the Hyper Kidz team in order to meet store and corporate objectives
Ensure staff levels within the facility reflect the requirements of the guest occupancy
Ensure all associates actively and enthusiastically support the goals and objectives of Hyper Kidz
Ensure all associates are aware of the sales targets and that an aggressive online review and referral campaign is in place
Ensure all associates are effectively trained to perform all job responsibilities in Guest Services, Operations, Equipment, Child Supervision and Safety, First Aid, and Emergency Procedures.
Measure staff performance and ensure all positive and negative feedback is communicated on an immediate and regular basis
Ensure superior performance is recognized appropriately on a timely basis
Ensure all marketing and promotional plans are executed and records of results are maintained
Respond to reviews and feedback as directed by Owners
Ensure good communications are in place with Landlord and building co-tenants, and all cross-promotional opportunities are explored, and if appropriate, implemented
Plan, develop, and execute promotional activities that are appropriate for the consistent and positive marketing of Hyper Kidz
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