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Rock Family of Companies Production Strategist in Detroit, Michigan

The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.

Preferred Qualifications

  • 2 years of mortgage industry experience

  • 1 year of call center, lead management/routing or CRM experience

  • Understanding of mortgage platforms

  • Strong written and verbal communication skills

  • Knowledge of data language, including proficiency in Power BI

  • Proficiency in the Microsoft Office suite, especially Excel

Job Summary

The Production Strategist focuses on the monetization and optimization of fresh, redirected, stalled, and reserved clients across RHI. They research, curate, consult, collaborate, and drive strategic initiatives that support developing long-term growth plans and profitability goals.

They focus on understanding human behavior and economics to leverage those tendencies to drive production and efficiency. They use extensive data to reduce the expense of initial contact to a client, identify benefits for clients, improve client experience and increase profitability. They are curious and confident individuals who can speak the languages of many business areas to tie threads and enhance collaborative efforts.

Responsibilities

  • Apply sophisticated quantitative and qualitative analyses to produce actionable insights to increase production, enhance contact strategy and identify issues within routing

  • Extract, manipulate and understand data to draw conclusions and help drive business

  • Provide clear direction and relevant communication regarding business performance to leadership across different areas and levels of the organization

  • Take big-picture ideas and break them into actionable steps for execution

  • Look at data and processes holistically, identify areas of improvement and work with the business and technology partners to implement

  • Drive multiple initiatives simultaneously

Who We Are

We're America's largest mortgage lender, closing loans in all 50 states. J.D. Power ranked Quicken Loans "Highest in Customer Satisfaction in Primary Mortgage Origination" for the past 11 consecutive years, 2010 - 2020. The company was also ranked highest in the nation for client satisfaction among mortgage servicers by J.D. Power for 7 consecutive years, 2014 - 2020, each year the company was eligible. There's a simple reason we've been so successful: We care about the people we work with.

If you're tired of stuffy, bureaucratic workplaces, then you'll be delighted to find something different here. We strive to make a creative, fun and collaborative environment you simply won't find anywhere else. Quicken Loans was once again named to FORTUNE magazine's "100 Best Companies to Work For" list in 2019 and has been included in the magazine's top one-third of companies named to the list for the past 16 consecutive years. In addition, Essence Magazine named Quicken Loans the "#1 Place to Work in the Country for African Americans."

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law.

The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at 1-800-411-JOBS.

The Rock Family of Companies uses world-class recruiting and talent management teams to help each member organization recruit the best and brightest. If you’re looking for the next step in your career, you’ve come to the right place.

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