[JOB DESCRIPTION
[ Provide exceptional customer service in every interaction including retail front end and corporate communications
[ Collect required information from the customer on every call per established criteria
[ Answer lost and found inquiries by researching vehicle information and locating the car on the lot
[ Utilize experience to identify customer needs and handle accordingly
[ Demonstrate sincerity and empathy when appropriate by using the proper voice/tone pitch and word choice
[ Provide timely and accurate information reflecting a customer-oriented image for the company
[ Demonstrate and maintain professional oral and written communication with customers, co-workers and other company staff
[ Communicate information considered unsatisfactory by customers in a tactful manner
[ Offer alternatives and options to overcome objections
[ Adhere to shift assignments in a demand driven operation
[ Accept repetitive work tasks performed in a confined work area
[ Demonstrate expertise in all related applications, policies, and the vehicle rental process
[ Maintain standards for appearance, professionalism, and dependability
[ Understand the damage loss report reporting procedure
*[PRIMARYACCOUNTABILITIES:
*[EDUCATION:
[High School Graduate
*[BASICQUALIFICATIONS:
[At least 1 Year of experience
Must pass drug screen and background check. Convictions considered on a case by case basis.
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