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At CoreCivic, our employees are driven by a deep sense of service, high standards of professionalism and a responsibility to better the public good. We are currently seeking a Grievance Coordinator who has a passion for providing the highest quality care in an institutional, secure setting. Come join a team that is dedicated to making an impact for the people and communities we serve.
The Grievance Coordinator coordinates the resident grievance process and ensures that both informal and formal grievance processes are administered in compliance with company and contractual requirements. This relates to written concerns or issues the residents may have regarding the standards of living at the center or quality of care. The Coordinator has open communication with residents and with staff to help resolve issues and maintain residents' rights. Tracks resident grievances to ensure successful resolution and timely responses, and maintains accurate records and logs in accordance with company policy, procedure and contract requirements.
Evaluate/Process inmate/resident grievances according to policies and contractual requirements.
Facilitate informal resolutions before escalation to formal grievance process where permissible.
Conduct research with inmates/residents/staff to establish factual support; maintain strict confidentiality.
Make credibility assessments; weigh the rights/interests of all parties to facilitate successful resolution.
Prepare/evaluate reports/responses; monitor action plans; coordinate appeals with management to resolution.
Qualifications :
Graduate from an accredited college or university with a Bachelor's degree in a social or behavioral science or other related field is required.
Twoyears of experience in a social service or justice-related field preferred.
Experience may be substituted for the required education on a year-for-year basis.
Oneyear of work experience in the child welfare field working with children oradolescents in a social service setting is preferred.
Experience with Microsoft Office applications or other similar software applications is required.
A valid driver's license required.
Minimum age requirement: Must be at least 21 years of age.
CoreCivic is a Drug-Free Workplace and EOE-including Disability/Veteran.