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Summary The primary purpose of this position is to facilitate adult learning about Information Technology at the National Gallery of Art. Through the strategic integration of technology, the ideal candidate will apply adult learning principles when creating multimedia resources, and develop in-person and online courses that empower adults learners. This position plays a vital role in creating dynamic and effective learning environments that help staff to succeed using technology in their work. Responsibilities The incumbent will: Designs and conducts information sessions, workshops, seminars and courses on various technology-related topics. Identifies, evaluates and aggregates training materials from a variety of sources. Creates custom documentation and workshops for internal audiences. Provides ongoing support to employees, post-training, assisting them in applying new skills and technologies effectively in their work environment. Develops and designs user training and course materials for new Windows, Mac and mobile device applications using a variety of instructional design methodologies: web-based, print-based and instructor-guided online (blended). Remains current in the areas of instructional design methodologies through continuing education and conferences. Evaluates relevant emerging technologies that have potential value for adult learning. Build and maintain effective relationships with other departments and develop content that supports user needs. Coordinates with departments to ensure there is broad input, involvement, and endorsement of changes. Analyzes applications usage including cost and, when appropriate, recommends alternative applications. Develops and administers evaluation metrics to assess the effectiveness of technology training programs, using feedback to make continuous improvements. Documents internal processes and procedures. Contributes to the development of the learning management system as it applies to providing Windows, Mac and mobile device training. Exhibit a strong understanding of a wide range of software, hardware, and other technology tools and platforms relevant to the National Gallery of Art. Show a high level of adaptability to learn new technologies quickly and update training programs to reflect technological advancements. Expert in the use of M365 applications, Adobe Creative Suite, FileMaker. Proficient in the use of Power Automate and Power BI. Expert in the use of SharePoint to create, edit and set permissions within sites. Prior knowledge or experience with ServiceNow is desired. Requirements Conditions of Employment You must be a United States Citizen. This employer participates in the e-Verify program. Males must abide by Selective Service registration requirements. See "Other Information" section regarding Selective Service requirements. Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable) as it relates to this job opportunity. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Your resume must include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week. Qualifications Candidates must meet the Qualification Standards Handbook requirements for the GS-1712-12. For this position, specialized experience is at least one year of experience, equivalent in responsibility to the GS-11 level in the Federal service, designing educational materials using adult learning principles. Your application and resume must demonstrate that you possess the following knowledge, skills and abilities (KSAs). Do not provide a separate narrative written statement. Rather, you must show in your résumé how your past work experience demonstrates that you possess the KSAs identified below. If asked to do so, cite specific examples of employment or experience contained in your resume and describe how this experience has prepared you to successfully perform the duties of this position. DO NOT write "see resume" in your application! Those applicants who meet the minimum qualification requirements will be evaluated against these factors to determine the best-qualified candidates. Course Design – Knowledge of current methods, approaches, trends and concepts linked to education and learning across a wide spectrum of learners. Program Development – Ability to develop, evaluate, and administer an education program that is constantly changing with emerging technologies. Information Technology – Skill in a variety of Information technology principles, concepts, and functions. "Experience" refers to paid and unpaid experience. Examples of qualifying unpaid experience may include: volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Time-in-Grade: Current Federal employees must meet time-in-grade requirements by the closing date of this announcement to receive consideration under merit promotion procedures. CTAP/ICTAP candidates: To be considered "well qualified" you must meet all of the requirements as described in this section. You must meet all qualifications and eligibility requirements by the closing date of this announcement. Note: Applicants who are referred to the hiring office for selection consideration may be required to submit writing and/or work samples as part of the interview/selection process. If the hiring office decides to request a writing and/or work sample as part of its selection process, the vacancy contact will reach out to you by email to: (1) inform you of this requirement; and (2) provide further instructions. Education Education Undergraduate and Graduate Education: Major study -- education or a subject area related to the position to be filled. or Experience General Experience (for GS-5 positions): Experience that provided evidence of the ability to instruct students in the use of equipment, principles, or practices of the subject or occupation. This experience may have been gained as a teacher or instructor; in on-the-job supervision or instruction of subordinates or fellow workers; or in work involving application of the principles, practices, and techniques of the occupation or subject-matter field of the position to be filled. Specialized Experience (for positions above GS-5): Experience that demonstrated a practical knowledge of the subject area of the position and of the methods and techniques of instruction. Examples of qualifying specialized experience include: Teaching or instructing in an adult education program, secondary school, college, military installation, or industrial establishment in the appropriate field(s). Supervising or administering a training program. Development or review of training/course materials, aids, devices, etc., and evaluation of training results. Work in the occupation or subject-matter field of the position to be filled that required training or instructing others on a regular basis. Additional Information The National Gallery of Art fosters a diverse and inclusive workplace and is an Equal Opportunity Employer. • More than one selection may be made from this vacancy announcement. • Some positions may require completion of a probationary period of up to 1 (one) year. • AN EXTERNAL SELECTED CANDIDATE MUST BE FINGERPRINTED AND RECEIVE A BACKGROUND INVESTIGATION, RESULTING IN A SATISFACTORY SUITABILITY DETERMINATION BEFORE BEING HIRED FOR THIS POSITION. • All males born after December 31st 1959 must abide by laws regarding Selective Service registration. To learn more about this law, visit the Selective Service web page, Who Must Register. If you are not registered and don't have an approved exemption, you will not be eligible for employment with the Federal government. EEO Policy: https://help.usajobs.gov/index.php/EEO_Policy_Statement Reasonable Accommodation Policy: https://help.usajobs.gov/index.php/Reasonable_Accommodation_Policy_Statement Veterans Information: https://help.usajobs.gov/index.php/Veterans_Information Selective Service Registration: http://www.sss.gov/