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Job Description
We are seeking a strategic and detail-oriented Operational Excellence Program Manager to lead critical initiatives that drive continuous improvement and elevate operational performance across the organization. In this role, you will own and scale programs that improve knowledge sharing, standardization, and process optimization. You will partner across functions to enable smarter decision-making, stronger execution, and a culture rooted in learning and accountability.
Career Level - IC4
Responsibilities
Knowledge Sharing
Design and implement scalable strategies to improve cross-functional knowledge sharing.
Develop and manage tools and workflows that support the timely and effective distribution of lessons, insights, and best practices.
Promote a culture of learning by enabling teams to leverage institutional knowledge to improve outcomes.
Lessons Learned
Lead structured reviews of operational events, incidents, and assessments to extract actionable insights.
Communicate findings to key stakeholders, driving process improvements and risk mitigation efforts.
Trend Analysis
Conduct data-driven analysis of incidents, assessments, and key operational metrics.
Identify emerging issues and opportunities to improve efficiency, effectiveness, and performance.
Deliver insights to support strategic planning and organizational learning.
Playbook & Standards Development
Own the development and governance of operational playbooks, SOPs, and standards.
Collaborate with SMEs and stakeholders to ensure documentation reflects current best practices and business priorities.
Drive consistency by standardizing processes across teams and regions.
Subject Matter Expertise
Lead training and adoption efforts to ensure consistent and effective use of tools and methodologies.
Continuously improve RCA practices to focus on prevention, resilience, and long-term solutions.
Assessments and Compliance
Design and manage self-assessment programs to ensure alignment with organizational standards and compliance expectations.
Recruit and train internal assessors, empowering them to evaluate performance and share insights.
Promote a two-way learning process that drives ownership and fosters continuous improvement.
Training Solutions
Develop Training Program
Partner with operational leaders to identify and close skill and knowledge gaps.
Use assessment findings to inform targeted training initiatives that upskill teams and strengthen execution.
Support scalable training content development and deployment.
Qualifications
2+ years of experience in operational excellence, program management, or process improvement roles.
5+ Years in Critical Facility role
Proven track record in designing and scaling cross-functional programs and initiatives.
Strong analytical skills with the ability to extract insights from complex datasets.
Experience with incident management, root cause analysis, and continuous improvement methodologies.
Exceptional communication skills with the ability to drive alignment and influence stakeholders.
Experience developing standards, playbooks, or training programs at scale is highly desirable
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from $41.83 to $85.63 per hour; from: $87,000 to $178,100 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.