This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12162200 Summary
The Endpoint Team Engineer will be instrumental in managing and
maintaining our global workstation and mobile device ecosystem. This
includes overseeing all endpoint maintenance activities such as imaging,
patching, and application deployment/management.
Essential Duties and Responsibilities
- Develops and implements solutions for workstation requirements
utilizing SCCM, Intune, group policy, scripting, and Active
Directory.
- Collaborates with the global Endpoint team and report directly to
the Endpoint Manager based in the UK.
- Attends local Deskside meetings (On behalf of Endpoint), and
provides detailed minutes as necessary.
- Delivers weekly reports on project status and progress.
- Works closely with the Global Service Delivery Team to drive change
initiatives on a global scale.
- Conducts regular device cleanups and manages the Endpoint Queue.
- Evaluates software requests and provides necessary reports.
- Manages Endpoint problem tickets and submits bulk ticket requests.
- Addresses security vulnerabilities and remediation/alert requests.
- Provides macOS support, including OS, app, and hardware testing and
provisioning.
- Offers hardware support for North America and manages NA
escalations.
- Oversees the Endpoint Deskside Teams chat and processes privilege
account requests.
- Performs SCCM health checks and deployments in SCCM/Intune.
- Troubleshoots issues related to AD/SCCM/Intune and creates Endpoint
documentation.
- Demonstrates and actively promotes an understanding and commitment
to the mission of Logicalis through performing behaviors consistent
with the organization\'s values.
- Maintains a working knowledge of applicable Federal, State, and
Local laws and regulations as well as policies and procedures of
Logicalis in order to ensure adherence in a manner that reflects
honest, ethical and professional behaviors.
- Supports and conducts self in a manner consistent with client
service expectations.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual should be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable individuals
with disabilities to perform essential functions.
Education/Experience/Technical Requirements/Certifications
Equivalent combination accepted.
Education
- Bachelor\'s Degree in engineering, computer science, information
technology, or equivalent experience.
Experience / Technical Requirements:
- 2+ years of technical support, customer-facing, technical consulting
experience, or information technology experience
- Knowledge of various PC hardware and software applications
including:
- Operating Systems: Windows 7, Windows 10, Windows 11
- Office 365 Support
- User creations/terminations (tasks/requests)
- End-user self-service tools
- Cloud support - multiple device data syncing
- ServiceNow or other ticketing systems
- Word, Excel, PowerPoint, Office365, Outlook, etc.
- Internet Service Provider (ISP), Cable Modem, and Internet Support.
- Effective troubleshooting and documentation skills
- Experience navigating a knowledgebase
- Proficient use of Microsoft Office applications.
- Proficient in SCCM for workstation management, including creating,
deploying, and troubleshooting applications/packages.
- Ability to generate reports on deployments, hardware, and
compliance, as well as monitor SCCM environment health.
- Experience with Intune, supp rting device enrolment and managing
group policies with WMI filtering.
- Solid understanding of Active Directory, including forests, security
groups, and account management.
- Familiarity with Windows 10 and 11, including deployment,
management, and troubleshooting of applications and settings.
- Experience with Apple Macs is preferred, along with knowledge of
JamF for device management and encryption.
- Proficient in scripting via PowerShell/DOS to enhance workstation
management in SCCM/Intune.
- Understanding of certificate management and its application in a
corporate environment.
Certifications
Other Skills and Abilities
Strong technical and client interaction skills.
Self-starter with excellent organizational, administrative, and
interpersonal skills.
Ability to follow through wit