At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
About Jumeirah and Madinat Jumeirah Resort:
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 25 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
Madinat Jumeirah – The Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage. The resort comprises of three grand boutique hotels: Jumeirah Al Qasr, Jumeirah Mina A’Salam, Jumeirah Al Naseem and a collection of 29 traditional summer houses know as Jumeirah Dar Al Masyaf. In addition, there’s seven exclusive Malakiya Villas, over 50 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, a leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa and the Talise Fitness health club.
About the Job:
An opportunity has arisen for a Spa Receptionist to join the team of Talise Spa in Jumeirah Al Qasr. The main duties and responsibilities of this role are:
Greet guests and members warmly, providing information about available facilities and services while suggesting upgrades where appropriate.
Manage incoming calls promptly, adhering to established standards of etiquette and demonstrating patience in addressing inquiries and requests. Accurately handle guest messages and communication needs.
Guide guests to their desired locations within the spa and facilitate connections with the appropriate services.
Coordinate spa service reservations for guests, ensuring efficient scheduling and timely service by coordinating staff schedules.
Support administrative tasks such as filing, maintaining product supply inventory, and other duties essential for effective management and operations.
Promptly report any issues or guest complaints to the appropriate channels, utilizing the logbook and participating in staff meetings as necessary based on urgency.
Collaborate with relevant departments to confirm reservations, address engineering requests, and uphold cleanliness standards.
Stay informed about current spa and hotel activities, including promotions, to effectively assist guests.
Execute daily operational procedures, including opening, operating, and closing tasks.
Participate in scheduled training programs and internal spa meetings to enhance skills and stay updated on organizational developments.
Document guest requests, complaints, or engineering needs accurately in the appropriate logbook.
Arrive punctually for shifts, wearing the designated uniform and nametag, and maintaining good hygiene practices.
Provide information and literature about the facility both in person and over the phone.
Ensure unauthorized access to facility areas is restricted, maintaining control over entry points.
Collect payments from guests for services rendered using appropriate payment methods.
Perform clerical duties as required to support administrative functions.
About You:
The ideal candidate for this position will have the following experience and qualifications:
Strong communication and interpersonal skills.
Proficient in English and a second language (Russian, Spanish, German, Arabic or French) would be an added advantage
At least 1 year of experience as a spa receptionist in a luxury hotel
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.