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About Jumeirah and Madinat Jumeirah Resort:
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 25 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
Madinat Jumeirah – The Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage. The resort comprises of three grand boutique hotels: Jumeirah Al Qasr, Jumeirah Mina A’Salam, Jumeirah Al Naseem and a collection of 29 traditional summer houses know as Jumeirah Dar Al Masyaf. In addition, there’s seven exclusive Malakiya Villas, over 50 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, a leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa and the Talise Fitness health club.
About the Job:
An opportunity has arisen for a Spa Team Leader to join the team of Talise Spa in Jumeirah Al Qasr . The main duties and responsibilities of this role are:
Address guest complaints effectively and professionally and report any issues promptly to the senior management.
Evaluate operational procedures and suggest enhancements to the Spa Manager.
Schedule team members efficiently and effectively.
Coordinate with the Housekeeping Department to establish and maintain daily cleaning schedules.
Actively participate in company-provided training sessions and identify training needs based on the performance of the team members.
Provide administrative support to spa departments as required.
Assist and actively participate in the smooth reception, hosting, and reservation operations.
Conduct spa tours when necessary.
Attend promotional events as needed and coordinate sales activities as required.
Assist in inventory management and stocking of reception materials.
Act as a liaison between the spa and internal and external contacts.
Conduct monthly audits on reservations and Guest Service Experiences as well as on LQA (Leading Quality Assurance) and Forbes Travel Guide Standards.
About You:
The ideal candidate for this position will have the following experience and qualifications:
Strong communication and interpersonal skills..
Proficient in English and a second language (Russian, Spanish, German, Arabic or French) would be an added advantage.
Candidates should ideally have at least 3 years of experience as a spa receptionist, or alternatively, 1 year of experience as a spa team leader or in front desk operations, preferably within a luxury hotel setting.
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.