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Assistant Critical Facilities Manager
Job ID
173825
Posted
02-Jul-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Data Centers, Engineering/Maintenance, Facilities Management
Location(s)
Dublin - Dublin - Ireland
PURPOSE OF THE JOB
We are looking for an experienced facilities manager to define the technical standards and drive operational excellence across the data centre. They will manage the on-site technical team who will collectively be responsible for all technical operations and processes, escalations, training, and CE compliance.
This position requires the individual to have a strong technical foundation in Data Centre or similar critical facility operations. They will provide leadership, management, and help ensure overall availability and reliability to meet or exceed defined service levels of data centre operations.
The successful candidate will report directly into the CBRE Account Manager and be a central figure in the CBRE management team. They will play a pivotal role in driving improvements in process performance and technical standards across the site.
Responsibilities include:
Develop, and manage the Technical team operating across the site
Define the roadmap and long-term strategy in terms of technical direction and standards for the technical team and wider CBRE team
Mentor and grow the technical standard and competence of the technical staff across the site, ensuring knowledge share, engineering best practice is exercised and consistency across all the Data Centre
Full responsibility for all technical operational standards, escalations, CE training and CE compliance across the site
Oversee the development & implementation all procedures, CE documentation and operating policies.
Partner with Business Ops, Planning, CE day & shift Operations, QHSE and Project teams to plan and execute against a broad array of business, strategic and Operational needs.
Owns the full RCA process and delivers final report to CBRE leadership
Create and maintain a culture of continuous improvement throughout the team, identify and implement design improvements alongside the Clients operations manager and CBRE technical Director.
Review, provide input and oversee all technical training requirements rolled out by the wider CBRE including but not limited to Authorizing person & Senior AP certifications
To deliver a performance level which achieves and beats the KPI’s and SLA’s set down in the SOW
Be the main point of contact during significant events or multi-discipline technical escalations occurring on site 24/7.
Ensure Data Centre operations, business policies and processes are effectively communicated, implemented, and always adhered to by all CBRE staff within the contract.
Development and management of all operational procedures and Drills within the Data Centre.
Ensure all safety procedures are adhered to by vendors and CBRE staff working within the site
Ensure the provision of healthy and safe working conditions and that both clients and company health and safety policy and process is effectively implemented across both CBRE and subcontractor’s activities and are regularly reviewed.
Responsible for providing the CE data required for all reports and meetings for the Data Centre, these include Monthly CBRE Contract reviews, Monthly & Quarterly business reviews and any other reports as required.
Audit the CE team’s efficiency and performance, develop efficiencies and innovations that benefit the client and CBRE.
Talent manage all staff within the Technical team to ensure appropriate training plans, performance reviews and career progression is identified.
Monitor and track performance level of the technical team against KPI’s and SLA’s set down in the SOW. Provide full breakdown on any breaches of SLA/KPI to the Business manager
Ensure both the clients and CBRE’s, Quality, Health, Safety and Environment policies and processes are effectively implemented across both CBRE and subcontractors’ activities.
Ensure appropriate control systems are in place to ensure statutory, policy and contractual commitments are met.
Promote and maintain the core Values of CBRE.
Manage other tasks as directed by your senior management team,
Provide technical support to the wider CBRE as and when required.
Assess CE Operational performance frequently, highlighting areas of under-performance, and recognize and promote excellent performance across the CBRE team.
Accountabilities: -
Self-motivated, with ability to work on own initiative
Reporting directly to the CBRE Account Manager
Accountability to the CBRE functional heads, as appropriate.
Maintains close working relationships with key client representatives.
Qualifications & Specification: -
8+ years of work experience in Critical Operations
5+ years management experience at Facility Manager or Contract Manager within a critical environment.
· Experience working with cross-functional teams to develop systems, solutions, and products. Organizational, coordination and multi-tasking experience
· Analytical and problem-solving experience with large-scale systems
· Technical knowledge and/or experience of the electrical and mechanical infrastructure used in a data centre environment.
· Strong understanding of CMMS Computerised Maintenance Management Systems and tools.
· Experience of managing escalation and emergency issues.
· Prior operations management experience including team management, work scheduling, and performance reviews.
· Willingness to work outside of normal hours to resolve technical issues in a 24/7 industry
Aptitudes:-
Excellent verbal, written and interpersonal communication skills, with the ability to communicate intelligently and effectively with the client, employee’s and subcontractors.
Numerate and computer literate. Intermediate to advanced software skills – MS Office (Excel, PowerPoint, Word), Visio and Microsoft Project.
Character:-
Excellent motivational and influencing skills, with high levels of personal integrity.
Has vision, and able to communicate this effectively. A role model for customer service excellence and politically astute.
Ability to communicate technical and business problems in a non-technical manner.
Calm manner, able to work under pressure.
Able to make sound decisions when needed.
Analytical, Creative.
Able to contribute effectively across all business activities.
Must have a high level of energy, be self- starters, confident and stable in manner.
Organised, able to effectively prioritise and deliver within a dynamic and high pressure, business critical environments.
Demeanour to manage customer expectations/escalations and shepherd customer concerns in high-pressure scenarios
.
Please note
All details are provided for guidance only, and do not necessarily limit the responsibilities and accountabilities of the job.
Full details of employment terms and conditions are provided within Offers of Employment, The Employee Handbook and appropriate policies within the Company. This document does not constitute an Offer of Employment. Offers are only valid when provided in writing through the Human Resources Dept.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)