The Opportunity: The Customer Account Executive is responsible for the management of assigned customer accounts and makes decisions regards managing these accounts cost-effectively and efficiently, that not only affects customers but also includes the site operations. This requires developing relationships with customers, evaluating customer needs and formulating plans to manage the customer’s order experience.
How You Will Impact WestRock
Responsible for product knowledge and corresponding site standards and be able to make determinations of how to match the customer’s requirements and business needs
Maintain open and direct communication with customers to ensure a complete understanding of their needs and requirements
Proactively identify issues that may inhibit customer satisfaction
Process orders received from customers and sales team on a timely basis, using various technology applications
Provide prompt communication to the customer regarding existing challenges meeting requested ship dates
Track orders and initiate changes per customer or sales requests to ensure on-time delivery
Analyse inventory levels; also ensure customers are moving product as agreed and raw material.
Act as a liaison between customers, Production Planning/Team and logistics
Proactively manage exceptions and be able to use discretion and influence to mitigate costs
Provide market intelligence to the business by visiting customers to develop relationships and become educated on the needs of their business
Work both independently and with the business unit team to manage customer needs
Participate in a collaborative, team planning processes; measuring and developing actionable improvement plans for key performance metrics
Provide short term plan adjustments as necessary in response to unexpected events
Experience and Skills required:
Experience in customer service, account relationship and order management
Strong problem solving and verbal skills with the ability to communicate with all levels.
Ability to work with cross-functional team partners to resolve issues to maintain customer satisfaction
Work proactively to complete all tasks timely, accurately, and completely
Experience to anticipate customer requirements and integrate requirements into supply chain practices; strong customer focus
Self-motivated and eager to take on new challenges
Proficient in Microsoft Office Suite Programmes
What we offer:
Corporate culture based on integrity, respect, accountability and excellence
An attractive salary reflecting skills, competencies and potential
Comprehensive training with numerous learning and development opportunities
A career with a global packaging company where sustainability, safety and inclusion are business drivers and foundational elements of the daily work
WestRock (NYSE:WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's team members support customers around the world from locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.
WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.