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ABOUT THIS POSITION
About This Position
We are currently searching for a talented Collections Specialist to join our team. The ideal candidate will be one of our key client-facing team members to assist with client questions and provide timely resolution to billing concerns. This team member will be an essential part of the cash collections process utilizing customer outreach to resolve past due balances and assist customers in paying their balances.
WHAT YOU'LL DO
Manage follow-up efforts on past due balances with clients, including initial outreach/reminders and up to suspension/termination of services due to nonpayment
Work daily shifts in client-facing accounting phone queue
Provide timely resolution of client requests via case system and written communications
Partner with Waystar team members to solve complex billing questions
Effectively maintain working relationships with clients and partners
Assist with processing electronic customer payments
Support accounting team with various projects and responsibilities as
What You’ll Need
A minimum of 2-3 years business-to-business collections experience
Excellent customer service skills and both written and verbal etiquette
Ability to build strong working relationships with operations and financial personnel
Strong working knowledge of Accounts Receivable process from start to finish
Detail-oriented with demonstrated experience communicating complex issues in a clear and concise manner
Ability to integrate and balance priorities, work activities and resources for the benefit of multiple key stakeholders and able to adapt to change
Strong project management skills with the ability to plan, execute and deliver on projects in a timely manner in a dynamic environment
Must be organized and self-motivated to follow instructions with minimal direction
Proficiency in Microsoft Excel and ability to work with large amounts of data required
Experience with NetSuite accounting software and/or Salesforce customer relationship management software is a plus
Knowledge of medical claims billing/insurance is a plus
College degree is a plus
WHAT YOU'LL NEED
BONUS POINTS
Team player seeking a fast paced environment
Accepts responsibility for actions and understands the concept of ownership
Flexibility and ability to adapt to changing business needs
Skills Overview
High attention to detail
Critical thinking skills
Dependable
ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (https://twitter.com/Waystar) on Twitter.
WAYSTAR PERKS
Competitive total rewards (base salary + bonus, if applicable)
Customizable benefits package (3 medical plans with Health Saving Account company match)
Generous paid time off starting at 3 weeks + 13 paid holidays including 2 personal floating holidays
Paid parental leave (including maternity + paternity leave)
Education assistance opportunities and free LinkedIn Learning access
Free mental health and family planning programs, including adoption assistance and fertility support
401(K) program with company match
Pet insurance
Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Category: Accounting/Finance
Job Type: Full time
Req ID: R2016