Job Information
Georgia State Job Bank
Client Relations Specialist in
Duluth, Georgia
- Build relationships with key employees among customers of Logistics Team at our company.
- Gather, analyze, and interpret data from various sources to identify trends, patterns, and in sights, utilizing statistical techniques and data visualization tools for effective presentation of
findings.
- Develop innovative and practical solutions by analyzing client requirements and business challenges, creating comprehensive plans, strategies, and recommendations to maximize profits and address client needs
- Prepare professional presentations and reports by synthesizing data analysis and findings, delivering clear and concise communication of complex information to clients and stakeholders.
- Utilize innovative business models and methodologies to solve real-world problems, collaborating with clients to identify opportunities for growth, optimization, and cost savings.
- Assist project managers in maintaining client relations and providing key support in supply chain monitoring and customer order cycle forecasting to ensure alignment with vendor
commitments.
- Facilitate coordination and collaboration of the stakeholders of each logistics, transportation, or consulting project, in support of supply chain execution from pre-order to delivery including, but not limited to, forecasting, planning, design, placement, and delivery/licensing methodology.
- Stay educated on the logistics and transportation services to explain and address the customers concerns and questions.
- Support marketing and sales by consulting with prospects and customers in implementation as needed.
- Handle customer disputes, assessing consumer needs, and developing better customer sup-port processes.
- Act as point of contact for complaints and report them to Logistics Manager and upon authorization, escalate issues as appropriate.
Stay up to date with industry best practices and emerging trends in research and usability, applying relevant methodologies and techniques to enhance client operations and develop new business opportunities.
Job Requirement:a Bachelor's or Equivalent degree in public relations, hospitality management, cognitive science, or a related major.
