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About The Role
Do you want to be a Customer Service Rockstar and help us continue our legacy of service excellence! We are looking for a FUll-Time Teller for our Downtown Durango, CO Branch. Our Teller/Customer Service Team is the face of our company, and our strongest champions of our Core Values: Honesty and Integrity, Service to the Customer, Teamwork, Respect for the Individual, and Giving to the Communities We Serve. In addition to providing amazing service, you will process all customer deposits, withdrawals, loan payments, and sell cashier checks and follow established procedures. The Customer Service Representative/Teller demonstrates a high degree of accountability while delivering superb customer service and compiling with all banking laws and regulations. If you want to ACHIEVE YOUR DREAMS and help others in ACHIEVING THEIR DREAMS come and join our team. The starting pay for this position is $18.00 per hour. The selected incumbent may be eligible for increases through completion of BSJ's Performance Development Plans and the BSJ Annual Bonus. All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background. Bank Happy. Work Happy. Right Here. DUTIES AND RESPONSIBILITIES:
Greeting all customers immediately meeting our Service Excellence Pledge standards.
Actively participate in the High Performance Checking (HPC) program including Branch HPC displays, Big Days, and Tell a Friend program.
Cash Checks, process deposits, withdrawals, transfers and negotiable instruments.
Process night deposit
Accept payments for loans, lines of credit, safe deposit boxes.
Issue Cashier's Checks and Credit Card Advances.
Assist Customers in reconciling accounts, closing accounts, changing addresses.
Exhibit proficiency and accuracy in cash handling skills including counting, posting, balancing and buying and selling responsibility.
Provide Customer service on ACH and ATM inquiries and disputes, on-line banking inquiries and resets.
Provide Statement printouts and check copy requests.
Refers the customer to the appropriate department for further assistance.
Know the features and benefits for bank products and services.
Effectively sell and cross sell the services and accounts offered by the Bank. Be able to maintain a pleasant, helpful demeanor toward customers and personnel.
Answers incoming calls, directs calls, and takes messages.
Proper usage of Jack Henry System as well as other supporting systems.
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Other misc. duties as assigned. About You
QUALIFICATIONS: High school diploma or equivalent. Minimum of 6 months prior Customer service experience is required.
KNOWLEDGE, SKILL, ABILITY:
Proficiency in computer applications.
Ability to understand and follow written and oral instructions. WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level. Must be able to work Monday-Friday with rotating Saturdays. PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear, as well as be required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: crouch (Bending the body downward and forward by bending leg and spine), stoop (Bending body downward and forwar by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles), push (Using upper extremities to press against something with steady force in order to thrust forward, downward or outward), pull (Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion). Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per