At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
Engineering Specialist - Customer Service Front Desk
Print (https://www.governmentjobs.com/careers/durhamnc/jobs/newprint/4483921)
Apply
Engineering Specialist - Customer Service Front Desk
Salary
$49,149.00 - $75,645.00 Annually
Location
Durham, NC
Job Type
Full time with benefits
Remote Employment
Flexible/Hybrid
Job Number
24-04879
Department
Public Works
Opening Date
04/25/2024
Closing Date
Continuous
Description
Benefits
Questions
Be sure to mark your calendar and attend the LOGO Career Expo on June 8th to find your new career with community impact! https://logocareerexpo.com/
Position Description
Work. Serve. Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.
Hiring Range: $49,149 - $58,979
Work Day/Hours: 8:30 A.M. - 5:00 P.M.
Top-notch management, highly qualified, competent staff and opportunities for career advancement and professional success make the City of Durham’s Public Works Department (http://durhamnc.gov/506/Public-Works) a great place to work. We create the foundation on which Durham is built, using innovative methods that support the City’s growth and enhance our quality of life. If growing professionally while serving your community is for you, bring your skills to Durham!
Advance in your career while significantly impacting the community you serve. As an Engineering Specialist at the City of Durham's Public Works Department, your role is crucial in shaping the development projects that enhance our quality of life.
This position is customer-facing and provides engineering, administrative and technical support for development for the Public Works Department of the City of Durham. Work shall involve the application of engineering skills and knowledge gained through training and experience to provide information on a wide variety of public works existing and proposed projects in order to help facilitate architects, engineers, landscape architects, surveyors, and residents engaged in the planning, design, and construction of projects in the City of Durham.
Responsibilities include all functional aspects of front desk customer service, including directing customers to appropriate city and county resources. Provide technical and administrative support to staff on incoming construction drawing submittals through Box.com and outgoing projects under review through the Land Development office tracking software. Work is performed under general supervision, and excellent problem-solving skills to understand and resolve issues as they arise.
Duties/Responsibilities
Responds to all forms of customer requests for information on existing and proposed projects in the City of Durham.
Tracks all incoming and outgoing construction drawing submittals through Box.com and Land Development software applications.
Review and process ROW (right-of-way applications) and some types of Public Works Building Permit Reviews. Process ROW and other types of permit fees received through Paymentus and record fees in Land Development tracking software,
Sort and distribute mail for Public Works.
Build and maintain relationships with Stormwater Billing and Engineering Services, the Development Services Center, One Call, and other customer services contact points across the city/county.
Performs various technical engineering support duties associated with the planning, design, and construction of streets, avenues, traffic ways, sewers, drains, Stormwater, water, and sewer system improvements, for projects, both public and private.
Make daily Munis deposits as required and adhere to the city’s fiduciary guidelines.
Assist with desk procedure updates and seek out process improvement opportunities.
Performs customer service duties, including providing project or job status, policy, and other information to residents in person, via phone, or online systems; responds to and tracks requests and complaints.
Performs other related duties as assigned or requested.
Minimum Qualifications & Experience
High School Diploma or equivalent (GED, HiSet, TASC)
Four years of paraprofessional engineering support experience in the area of assignment.
A valid North Carolina Class C Driver’s License with a satisfactory driving record acquired within a time frame established by the City.
Additional Preferred Skills
Experience working with municipal/private staff in engineering, contracting, construction, or land planning areas.
Experience interpreting technical data, engineering specifications, and engineering drawings.
Cash handling experience.
Customer service and customer relations management experience.
Proficiency in the use of computer software, such as Microsoft Word, Excel, Access and ArcGIS and other types of database systems.
Proficiency in MUNIS (or equivalent) database accounting application system.
Excellent written and verbal communication skills.
Experience working with a permit tracking system (Land Development Office software or equivalent).
Benefits – General Full-Time Employees
11-12 paid holidays per year
12 standard work days of vacation per year
12 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
2 weeks paid military leave per year
Medical, dental, vision, and supplemental life insurance plans
State and City retirement plans
Short and long term disability plans
Paid temporary disability leave for specified conditions
City contribution of 10.15% into the N.C. State Retirement System
Paid funeral leave
Employee Assistance Program - personal and family counseling
Paid life insurance equal to annual salary
48 hours for volunteer work each year*
4 hours parental leave each year
Workman's Compensation Insurance
457 Deferred Compensation Plans
Benefits - Part-Time (1,000 hours or more per year)
401(k) retirement plan (5.0% of salary)
State retirement plan
Benefits Part-Time (Average 30 hours per week over 12 month period)
401(k) retirement plan (5.0% of salary)
State retirement plan effective first day of the month following date of hire
Health insurance effective first day of the month following date of hire
Dental and life insurance, after one year of service
Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service
01
Where did you first hear about this opportunity?
City of Durham Website
Walk in
Job fair
Employee referral
Professional organization Please list the organization in "other" box below
Internet posting Please list the specific web site in the "other" box below
Craig's List
GlassDoor
governmentjobs.com
Monster.com
Indeed.com
Employment Security Commission
Magazine/Newspaper
Other
02
If you listed "other" above please give specific web site, organization, or publication.
03
Please select your highest level of COMPLETED education.
Less than a High School Diploma or Equivalent (GED, HiSET, TASC)
High School Diploma or Equivalent (GED, HiSET, TASC)
Associates Degree
Bachelor's Degree
Master's Degree
PhD or Juris Doctorate
04
How many years of paraprofessional engineering support experience do you have in the area of assignment?
No related experience
Less than 1 year of related experience
1 year but less than 4 years related experience
4 years but less than 6 years related experience
6 or more years related experience
05
Do you have a valid, unrestricted, North Carolina driver's license? (If you have a license from a State other than North Carolina, you must be willing and able to obtain a valid, unrestricted NC driver's license within 60 days of hire)
I have a valid, unrestricted NC driver's license.
I have a valid license from another State and I am willing to obtain a valid, unrestricted NC driver's license within 60 days.
I do not have a valid, unrestricted driver's license.
06
Do you have experience with MUNIS or a similar database accounting application system?
Yes
No
07
If you answered "yes" to the question above, please describe your experience with the MUNIS (or equivalent) database accounting application system. If you do not have experience, please indicate N/A in the text box below.
08
Do you have experience with a permit tracking system (Land Development Office Software or equivalent)?
Yes
No
09
If you answered "yes" to the question above, please describe your experience with with permit tracking systems. If you do not have any experience, please indicate N/A in the text box below:
10
How many years of experience working with municipal/private staff such as engineering, land planning, construction, or contracting work?
No related experience
Less than 1 year of related experience
1 year but less than 3 years related experience
3 years but less than 5 years related experience
5 or more years related experience
11
Please describe your experience with engineering, land planning, construction, or contracting work. If you do not have any experience, please indicate N/A in the text box below.
12
How many years of customer service experience do you have?
No related experience
Less than 1 year of related experience
1 year but less than 3 years related experience
3 years but less than 5 years related experience
5 or more years related experience
13
Please describe any customer service experience you have. If you have no experience, please put N/A in the text box below.
14
How many years of experience do you have in cash handling?
No related experience
Less than 1 year of related experience
1 year but less than 3 years related experience
3 years but less than 5 years related experience
5 or more years related experience
15
How would you rate your experience level with MS Office applications such as Outlook, Word, and PowerPoint?
No experience
Beginner level
Intermediate level
Advanced level
Expert level
16
How would you rate your experience level with MS Excel?
No experience
Beginner level
Intermediate level
Advanced level
Expert level
17
Please list any computer applications/databases that you are proficient in. If none, please put N/A in the text box below.
Required Question