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Enterprise IT Business Analyst
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Enterprise IT Business Analyst
Salary
$76,399.00 - $118,415.00 Annually
Location
Durham, NC
Job Type
Full time with benefits
Remote Employment
Flexible/Hybrid
Job Number
25-05390
Department
Technology Solutions
Opening Date
03/27/2025
Closing Date
4/17/2025 11:59 PM Eastern
Description
Benefits
Questions
Position Description
Work, Serve, Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.
Hiring Range: $76,399.00 - $118,415.00
Work Day/Hours: 8:00am - 5:00pm
The City of Durham’s nationally recognized, award-winning Technology Solutions Department builds and aligns the City’s information technology infrastructure so that departments can deliver a superior level of public service. Our team is recognized nationally by the Public Technology Institute, ICMA Center for Performance Measurement and Digital Cities Survey. If you can offer the skills to innovate and the passion to serve, bring your talent to Durham.
The Enterprise IT Business Analyst is a member of the IT Project Management Office (PMO) Services division. IT PMO Services hosts two offices, the Solution Development Office and the Project Execution Office. The Solution Development Office is responsible for facilitating the City’s IT Governance process, providing business and technology alignment services, and developing business cases for new enterprise technology solutions to solve enterprise business problems. The Project Execution Office is responsible for overall management and delivery of approved enterprise technology projects.
The Solution Development Office operations is the primary focus of the Enterprise IT Business Analyst. The Enterprise IT Business Analyst will work with City stakeholders from all departments in evaluating business problems and proposing IT solutions to solve those business problems to meet compliance, performance and business values. These proposed solutions, which culminate into a business case are formed through an in-depth analysis process, data and process analysis, market research, and consultation with the SecOps and IT Architecture offices. The Enterprise IT Business Analyst will additionally present these recommendations to the IT Governance Committees for decision-making. The business cases will capture the overall business problems, pain points experienced from the business problems, GAP analysis, evaluated solutions and impacts, recommended solutions, value to be received from the solutions, potential risks from implementing the solutions, and overall costs. Furthermore, each business case will represent how the recommended solutions align with the strategic goals and objectives of the City.
To be successful in this position, the Enterprise IT Business Analyst must be able to work within established process and policies, engage and collaborate at a high level, think independently and creatively, and provide insights and suggestions to drive innovation and process improvement. The Enterprise IT Business Analyst must be able to conduct in depth qualitative and quantitative analysis, project costing and forecasting, and have a strong background in research methods, analysis methods and techniques, technology, municipal government operations, and communication.
This role is a hybrid position, with some on-site work and travel required to various City buildings and locations.
Duties/Responsibilities
Assess client or business technology needs
Perform GAP analysis on City processes based on business, performance, and compliance requirements
Write and track business requirements documents
Research, analyze, and make recommendations for technology solutions to solve business problems and fill business, performance, and compliance gaps
Coordinate with City departments and attend stakeholder meetings to gather requirements, conduct research, and provide technical and procedural input
Coordinate with Technology Solutions department stakeholders, heavily engaging with technical managers, IT and Data Architects, and the Cybersecurity team
Understand both business and technology and be able to communicate and liaison effectively between technical and non-technical audiences
Produce professionally composed reports and presentations derived from research and analysis
Lead, engage and coordinate with multi-departmental teams
Identify automation and process improvement opportunities
Deliver clear and concise oral presentations (in person and remotely), adapting content based on the audience
Provide detailed project hand-off documentation to Project Execution Office supporting successful kickoff and delivery of Information Technology projects
Minimum Qualifications & Experience
Bachelor’s degree or equivalent in information technology, computer science, business or public administration, or directly-related field
Five years of professional information technology experience in area of assignment.
Must have a valid, unrestricted, North Carolina driver's license "or" if you currently have another state driver's license, must be willing and able to obtain a valid NC driver's license within 60 days of hire
Additional Preferred Skills
Master’s degree in information technology, computer science, business or public administration, or directly related field
Certification in Project Management, Business Analysis, or Lean Six Sigma
Experience working with Microsoft Office Suite, Teams, and cloud-based software
Knowledge and experience working with emerging technology and technology systems used by municipal governments
Experience in stakeholder engagement and communications
Experience in requirements gathering, business requirements management, and interviewing and researching methods
Experience identifying process improvement opportunities and presenting well developed recommendations and proposals
Excellent oral and written communication skills
Experience communicating technical concepts and details to non-technical audiences
Experiencing leading and working with multi-disciplinary and departmental teams
Benefits – General Full-Time Employees
12-13 paid holidays per year
13 standard work days of vacation per year
13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
2 weeks paid military leave per year
Medical, dental, vision, and supplemental life insurance plans
State and City retirement plans
Short and long term disability plans
Paid temporary disability leave for specified conditions
City contribution of 13.6% into the N.C. State Retirement System
Paid funeral leave
Employee Assistance Program - personal and family counseling
Paid life insurance equal to annual salary
48 hours for volunteer work each year*
4 hours parental leave each year
Workman's Compensation Insurance
457 Deferred Compensation Plans
Benefits - Part-Time (1,000 hours or more per year)
401(k) retirement plan (5.0% of salary)
State retirement plan
Benefits Part-Time (Average 30 hours per week over 12 month period)
401(k) retirement plan (5.0% of salary)
State retirement plan effective first day of the month following date of hire
Health insurance effective first day of the month following date of hire
Dental and life insurance, after one year of service
Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service
01
Where did you first hear about this opportunity?
City of Durham Website
Walk in
Job fair
Employee referral
Professional organization Please list the organization in "other" box below
Internet posting Please list the specific web site in the "other" box below
Craig's List
GlassDoor
governmentjobs.com
Monster.com
Indeed.com
Employment Security Commission
Magazine/Newspaper
Other
02
If you listed "other" above please give specific web site, organization, or publication.
03
Please select your highest level of COMPLETED education.
Less than a High School Diploma or Equivalent (GED, HiSET, TASC)
High School Diploma or Equivalent (GED, HiSET, TASC)
Associates Degree
Bachelor's Degree
Master's Degree
Doctoral Degree (PhD, Juris Doctorate)
04
How many years of related experience do you have?
No related experience
Less than 1 year of related experience
1 year but less than 5 years of related experience
5 years but less than 9 years of related experience
9 years but less than 13 years of related experience
13 or more years of related experience
05
How would you rate your knowledge level with emerging technology and technology systems used by municipal governments?
No experience
Beginner level
Intermediate level
Advanced level
Expert level
06
How would you rate your experience level with Microsoft Office Suite, Teams, and cloud-based software?
No experience
Beginner level
Intermediate level
Advanced level
Expert level
07
Do you have a certification in Project Management, Business Analysis, or Lean Six Sigma?
Yes
No
08
Do you have experience in stakeholder engagement and communications?
Yes
No
09
Do you have experience in requirements gathering, business requirements management, and interviewing and researching methods?
Yes
No
10
Do you have experience identifying process improvement opportunities and presenting well developed recommendations and proposals?
Yes
No
11
Do you have experience communicating technical concepts and details to non-technical audiences?
Yes
No
12
Do you have experiencing leading and working with multi-disciplinary and departmental teams?
Yes
No
13
Do you have a valid, unrestricted, North Carolina driver's license? (If you have a valid license from a State other than North Carolina, you must be willing and able to obtain a valid, unrestricted NC driver's license within 60 days of hire).
I have a valid, unrestricted NC driver's license.
I have a valid license from another State and I am willing to obtain a valid, unrestricted NC driver's license within 60 days.
I do not have a valid, unrestricted driver's license.
Required Question