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Are you interested in an exciting career in the justice space? Thomson Reuters Court Management Solutions (TRCMS) is the leading provider of enterprise software for trial and appellate courts nationwide. Our C-Track solutions enable courts to efficiently manage caseloads and improve collaboration across justice platforms - transforming courts into modern examples of efficiency and effectiveness. Judges, clerks, and IT personnel depend on C-Track to alleviate bottlenecks and tedious tasks within their complex workflows; enabling staff to manage increased caseloads with fewer resources. The suite of C-Track products includes case management, electronic filing, and document management solutions. As a TRCMS Service Delivery Manager, you will provide professional and consulting services to customers and their associated team(s) during transition from implementation to maintenance, and beyond, for our Court Management Solutions productized offerings. As the 'face of Thomson Reuters', and working alongside other Service Delivery team members, you will ensure delivery of exceptional support services in a profitable manner. You will be working in a matrixed environment, leveraging resources across various disciplines. You would be responsible for executing the contractual obligations for assigned customers, meeting service level agreements, and delivering on business goals including service quality and client satisfaction. Location: Remote based position, can be based anywhere in US. Will need to work west coast hours and be able to travel to west coast. About the Role: In this opportunity as Service Delivery Manager, you will: Manages the support and consulting services engagement with assigned clients using CTrack solutions in a production environment, providing stabilization services and ongoing production support In partnership with client stakeholders and other internal operating disciplines, be responsible for executing, managing, and delivering on service level agreements with assigned client(s) Build and maintain effective relationships internally and externally (including with third-party partners) Balance client advocacy with business goals to deliver the best value solution for the client(s) Be accountable for customer satisfaction within assigned client(s) Follow up to monitor satisfaction and respond to additional requests or problems quickly Develop a strong understanding of product offerings and how they align with customer requirements Utilize best practices to guide service delivery outcomes Coordinate with the groups who test, validate, and evaluate new applications and functions to determine issues in services and software Understand corporate goals and practices and apply them when resolving problems Ensure operational requirements, standards, and best practices are factored into plans Contribute to ongoing refinement and development of operational requirements or standards Travel required as needed (10-20%) The above duties are typical of those required for this position. This list is not to be construed as all inclusive. Other duties may be required or assigned. About You You're a fit for the role of Service Delivery Manager if your background includes: Bachelor's Degree in a related field required. 2+ years service delivery management experience. Ability to interact professionally with a diverse group, including executives, managers, and subject matter experts and to facilitate consensus within those groups. Knowledge in key areas of responsibility (i.e., service delivery management, business process/business operations management, customer service, etc.). Highly organized with problem solving, troubleshooting, prioritization, time management, risk management, escalation, and analytical skills. Ability to work with virtual teams to successfully deliver service. Responsible and motivated with the ability to work well in a fast-paced environment in an independent manner. Ability to work effectively under pressure n a demanding environment. Experience with managing technical policies associated with the software development lifecycle. Possess the ability to communicate complex information clearly and concisely along with excellent written and verbal communication skills. What's in it for you! You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through: Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected. Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing. Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more. Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking. Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact. Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. #LI-TK1 In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The location(s) for this role... For full info follow application link. As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.